Answer Posted / amit kumar

Shrinkage means no of agents not present but
rostered/Agents rostered*100

Example: Team Strength is 20
Agents Present:18
Apsent Agents :2
Shrinkage=2/20*100
i.e-10%

Attrition:
Agents left/(Opening Headcount+Closing Headcount)/2*100

how are you qualified for this job?

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Why doesn’t u go for technical one....as u r doing technical course from NIIT.

2446

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what will join in my company?

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