Call Centre Interview Questions, Answers for Freshers and Experienced asked in various Company Job Interviews

Call Centre AllOther (2477)

Call Centre Interview Questions

Questions Answers Views Company eMail

I heard that there will be total 7rounds would be there in Dell call center,can anybody tell Me what would be the first 3rounds?

DELL,

3 8885

In most of the call centers will they give topic or will they ask to choose any topic?

Genpact,

3 10311

In call centers in general what topics they ask?

DGM, FirstSource, Htmt, Infosys, Orion, Semantic Space, TCS,

6 31082

Hi all am a btech guy,I have 6years gap,in the beginning I worked as a lecturer and thereafter I worked in abroad in a construction company.since I came back to India I had setup my own business,but that did not clicked.now am trying for a call center. So in the interview,if they ask me why am I joining in a call center what should I answer? Because a person who has 6years gap and worked in abroad never joins in a callcneter,so please give the right answer,what it should be?

5 11489

Tell me about urself?

Airtel, Infosys, Persistent, TCS,

36 61360

What will u do if you were not selected?

Convergys, IntelNet, Sutherland,

12 45779

IN L1 Support When a Client Faced A problem and problem is not resolved then how do you passfy the Cleint

Yordlee,

2 11147

What is A Call Centre For You?

Vodafone,

14 23279

Plz give me the details about how to introduce ourself like the conventional question that is mostly asked at MNCs...."Tell me about u r self"???

247Customer, ACI India, College School Exams Tests, Finance, Frontline, Genpact, HSBC, Htmt, IBM, ICICI, Infosys, iTronics, Karur Vysya Bank KVB, NIIT, Nirog Pharma, Reckitt Benckiser, Reliance Power, Satyam, Softeon, TCS, Wipro,

41 77530

Correct defination for Customer Care???

HSBC,

18 31489

What is the more disappointment aspect that u came across at u r current job....???

HSBC,

2 7665

What made u to come to HSBC when there are several other org. in market like GE, DELL, etc...???

HSBC,

2 10514

What if u don't perform well if u happen to get absorb in HSBC???

HSBC,

2 7006

Tell me a situation in u r life where u played the role of leader in u r job (life) ???

HSBC, IBM,

4 11720

Why r u looking for a field change????

HSBC,

9 42645

Un-Answered Questions { Call Centre }

Mention the types of call center and what is the difference between them?

1214

CURRRENTLY I AM WORKING WITH WNS SINCE 1YEARS I AM LOOKING OUT FOR SOME OTHER COMPANY WHAT WOULD BE THE PREFECT ANSWERS ABOUT THE REASON I AM LIVING MY PREVIOUS JOB. WHY U WANT U LEAVE WNS? CAN ANY ONE GIVE ME A PERFECT ANSWERS OF THIS.

2849

What will you do in a situation where system shuts down and you still handling customer on the phone?

2229

What would be the probable interview questionnaires for Hutchison 3 Global Services | Pune, for the international inbound customer service voice?

3503

What is a virtual call center?

1285

1. Has modern looking equipment

2282

provide example where initiated and followed up on a project until its completion ?

2235

Where have you worked before? : bpo

1125

What are the critical attributes of a call center executive?

1183

7. Performs the services right first time

2136

Is collection or customer centricity skills is effecient in a collection process? If its one of them then explain the reason for your answer.

2455

topic was , tell me something about 'CHILDLABOUR'?

2752

what is the anual report of hcl bpo

2303

What you would like to wear traditional or western ?

3577

What according to you,is the most important requisite of a call centre executive?

2404

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