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IN L1 Support When a Client Faced A problem and problem is
not resolved then how do you passfy the Cleint
- 2 Answers
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- Yordlee, I also Faced
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Answer / azalea
You need to listen first and let the customer release
his/her anger. Then if you get the chance to speak
apologize to the cust if necessary or just tell the cust
you feel sorry for her/him. Assure the cust youre here to
help and will do your best. Then try to solve the problem
| Is This Answer Correct ? | 39 Yes | 1 No |
Answer / manjunath
TRY TO UNDERSTAND THE PROBLEM AND GO THROUGH TO STEP BY STEP
SOLUTION SO ITS MAKE EASY TO THEM ALSO.
EVEN IF THEY ARE FASING SAME PROBLEM ON SOME OTHER TIME
THEY ONLY CORRECT IT.
| Is This Answer Correct ? | 10 Yes | 11 No |
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