Answer / azalea

You need to listen first and let the customer release
his/her anger. Then if you get the chance to speak
apologize to the cust if necessary or just tell the cust
you feel sorry for her/him. Assure the cust youre here to
help and will do your best. Then try to solve the problem

Answer / manjunath

TRY TO UNDERSTAND THE PROBLEM AND GO THROUGH TO STEP BY STEP
SOLUTION SO ITS MAKE EASY TO THEM ALSO.
EVEN IF THEY ARE FASING SAME PROBLEM ON SOME OTHER TIME
THEY ONLY CORRECT IT.

what you did yesterday from morning to till evening?

9 Answers   BPO, Concentrix, IBM, iEnergizer, SpiceJet, WNS, Xerox,

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how did u spent your college life?

3 Answers   Genpact, Tata Teleservices,

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WHAT THE JOB POSITION U LOOKING FOE THE BPO?

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What do you know about this organization?

5 Answers  

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what are the qualities and role of cro in a office.

1 Answers   Call Centre,

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1 Answers   Convergys,

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Waht is your greatest strength?

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explain about the validations and in your project where did u used the validations?

0 Answers   NIIT,

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how to manage attrition and shrinkage

0 Answers   Aegis,

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what is diffrence between system maintenence and system installations?

1 Answers   C3I, Cli3l,

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If you had enough money to retire right now, would you? : bpo

0 Answers  

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