IN L1 Support When a Client Faced A problem and problem is
not resolved then how do you passfy the Cleint
Answers were Sorted based on User's Feedback
Answer / azalea
You need to listen first and let the customer release
his/her anger. Then if you get the chance to speak
apologize to the cust if necessary or just tell the cust
you feel sorry for her/him. Assure the cust youre here to
help and will do your best. Then try to solve the problem
Is This Answer Correct ? | 39 Yes | 1 No |
Answer / manjunath
TRY TO UNDERSTAND THE PROBLEM AND GO THROUGH TO STEP BY STEP
SOLUTION SO ITS MAKE EASY TO THEM ALSO.
EVEN IF THEY ARE FASING SAME PROBLEM ON SOME OTHER TIME
THEY ONLY CORRECT IT.
Is This Answer Correct ? | 10 Yes | 11 No |
You are fresher in BPO field. If I give the position of a A.M? Will you accept it or not? Describe whay?
tell me 2 minutes about mobile phones
11 Answers Genpact, Guru Nanak, HCL, IntelNet, Sykes Enterprises,
You profile shows that you should be doing a software job or a job which involves electrical engineering then why do you want to work for a B.P.O
How would you sell a used toothbrush? A broken pen? A bitten apple?
You are a software Engineering side,why u prefer this callcenter jobs?
9 Answers Brigade, Sutherland,
Hi, this is Alaguraja working for a KPO sector. recently i got a offer from TCS E-Serve with good hike after all my formalities done the HR called me and said that I have to join within 10 days though she knows that I have to be in notice period (30 days) in my company where there is no compromise in that. I asked her that will you relieve your employee if there is any requirement from your side. But she simply said, "I don't know" you speak with your HR and confirm whether you can join or not....... Pls answer.
what do you mean by the best customer service?
hai iam naresh iam facing problem in interview, tell me about your self. how to answer this question.
9 Answers Accenture, BPO, Genpact, HGS, IBM, Tata Business Support Services TBSS,
Why candidate choose a voice profile instead of a non voice profile job?
What is Goal.
Who is your role model ?
16 Answers Genpact, HCL, IBM, ICICI, Nipuna,
What would you do if your team ceased to perform? Them.