Answer / sandeep taya

For Marketer knowing customer expectation can be very
advantageous. In this case -- marketer can know what does
customer expect in terms of weight and how much fast the
computer should be ( Zone Of tolerance). By using Webler's
law (refer to customer behavior book) he can create a
distinction between, his and competitors product's weight by
eliminating those feature which are undesirable-- It can
done by doing cost-benefit analysis (CB Analysis).

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