What is difference between call centre and bpo
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Answer / g2
Call center is a work place where people either take call
or make call. taking call is called inbound call center
where making call is called outbound call center. Tele-
marketing is a type of outbound where people make call to
BPO is a much bigger conception than a call center. BPO
stands for Business process outsourcing. It is related to
not only call center. Company can outsource any department
to an organization. Though generally companies outsource
their customer support or collection department. Now a days
companies are out sourcing their varification department
too. They outsource marketing research, advanced training
of employees and even Accounting!!! So BPO has much bigger
aspect than a call center.
|Is This Answer Correct ?||205 Yes||12 No|
Answer / rahul dwivedi
The call center is the place where we recieve the call of
the customer and call the customer
But the bpo is the organisation where we have some other
work apart from calling for example we handle the policies
of foriegn countries .Lot of trainings and dealing with the
foriegn countrie's companies.Call center is the part of BPO
|Is This Answer Correct ?||58 Yes||12 No|
Answer / ramandeep
Call centre is a place where we serve the customers . Call
centre is further divided into two parts. One is Outbound
and another is Inbound.
B.P.O.is a industry which outsource their business with
|Is This Answer Correct ?||50 Yes||7 No|
Answer / naresh
The difference between call centre and bpo are
1.callcentre is a to recieve the call from customers is
knowns as "Inbond".
2.To making the call to customers and any business to sale
the product and to service the problem call the "Outbond"
Bpo : It is nothing but Business Process and Out sourcing
it is the difference between callcentre and bpo
|Is This Answer Correct ?||76 Yes||53 No|
Answer / chandrasekar c.
Call center which is a place either making outgoing calls (outbound) or handling incoming calls (Inbound). Tele marketing is one example for outbound and airtel, vodafone... are example for inbound calls where a customer make a call and service rep is responsible to handle it.
BPO is a big organisation than a Call Center. A Business process outsourcing is responsible for hiring a part department of another business organisation; outsourcing is done to save costs or gain productivity...
|Is This Answer Correct ?||16 Yes||6 No|
Answer / gaurave bhatla
A Business Process Outsourcing (BPO) organisation is
responsible for performing a process or a part of a process
of another business organisation; outsourcing is done to
save on costs or gain in productivity.
A call center performs that part of a client's business
which involves handling telephone calls. A call center, for
example, might handle customer complaints coming in over a
|Is This Answer Correct ?||7 Yes||0 No|
Answer / preti
call center is centralized organisation used for receiving
and transmitting customer queries my means of telephone.it
is the place where customer queries are solved by customer
where bpo stands for business process outsourcing.it is
outsourcing a business process or part of it to another
agency to save cost.call centre is a part of bpos industries
|Is This Answer Correct ?||11 Yes||6 No|
Answer / nikhil
Call center:- It is a Firm where individuals make calls to
different clients to sell there products(inbond)& sevices
BPOs:- It is a abbreviation of Bussiness Process
Outsourcing which means dealling with outsiders on phone or
Internet. Callcenter is part of BPOs industries.
|Is This Answer Correct ?||18 Yes||16 No|
Answer / amme singh
call center is the place where we receive the calls of the
costumer and call the costumer
BPO:- call center is the part of bpo and bop is bisnuss
|Is This Answer Correct ?||9 Yes||7 No|
Answer / shailesh mishra
Before giving the difference between Call Center & BPO , first I want to Highlight what are the similarities .
Both Call Center & BPO can be International & Domestic Process.
They Both can be Inboud as well as Outbound.
Now then, what exactly is the difference in between them :-
The name BPO i.e Business Process Outsourcing itself says that whenever any Project or Process is outsourced to another organisation then the company to which it is outsourced is know as BPO or Business Process Outsourcing.
Call Center on the other hand are the company or organisation which are the parent company and by themselves takes care of the Calling & Customer Care part without outsourcing the process or project to other organisation.
|Is This Answer Correct ?||3 Yes||1 No|
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