What is difference between call centre and bpo
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Answer Posted / g2
Call center is a work place where people either take call
or make call. taking call is called inbound call center
where making call is called outbound call center. Tele-
marketing is a type of outbound where people make call to
sell something.
BPO is a much bigger conception than a call center. BPO
stands for Business process outsourcing. It is related to
not only call center. Company can outsource any department
to an organization. Though generally companies outsource
their customer support or collection department. Now a days
companies are out sourcing their varification department
too. They outsource marketing research, advanced training
of employees and even Accounting!!! So BPO has much bigger
aspect than a call center.
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