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SAP CRM (Customer Relationship Management) Interview Questions
Questions Answers Views Company eMail

how is ic webclient is launch ? or explain ic webclient launcher ?


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HCL, Xavient,

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hi sridhar, 1. What is the difference between Campaign and Trade Promotion 2. What is the difference between Action & Workflow 3. Do we need to assign workflow in Action 4. Organisation Management determination 5. What are the different organisational determination rule in CRM 6. How the objective and tactics are controlled in Marketing planner Could u please send me CRM Interview questions ? I appreciate your time and response. Please mail me at Thanks in advance Regards, chinna.


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hi sridhar Thanks for your cooperation and help. Could you please send me the sap CRM FAQ to given mail address,so that it will be really usefull for me. my mail id is Thanks in advance. regards, busha.



What is the purpose or why are we maintaining the product categories? Significance? What is an ABAP Query and why do we use it What is meant by install base management? How is Bp in crm synchronized with R/3? What are all the steps involved? Can we do the partner determination based on SALES AREAS? Where in it is the same transaction type. But it has to determine different partners for different sales areas What is the difference between B2B and B2C scenarios in internet sales? What is the difference between R/3 Internet sales and CRM Internet sales? Can a plant be assigned to multiples company codes? Can a sales org be assigned to multiples comp codes? What is an IDOC ? Why do we use them? How do we process them? What is meant by an RFC in middleware? What is the purpose? What is meant by document flow? 1what is meant by leading transaction category? What are the various sources we have in the access sequence in partner functions, Name 5-6 of them What is a BADI, Function Module? Which table stores the values for Marketing Attributes? What is XCM? What do we do with it? What is the difference between win client, web client and PCUI? What is UAT? What is RFC in implementation? Tell me what cannot be done in standard SAP CRM? Can you give a few examples? Where you need development? What are the prerequisites to create an opportunity? What is the package that you use to save the OD profile? What are the three steps that you follow while creating an organizational data profile? How do you assign a business partner to your organizational unit? What are the types of profiles in lead & opportunity? What are the components of CIC? Give the detailed structure from marketing planner to service What is the basic thumb rule of CRM? Mention the tactics for the objective "brand awareness” What are the components of CIC? What sort of customizing do you do for creation of marketing planner? Mention the types of profiles you find in lead and opportunity What is the transaction code for CRM-ANALYTICS? Give the path for creation of service processes What do sap crm consultants do in real-time? Why we do customization in org? Tell me about Landscape? Why do u do bp search? What is functionality? What is connectivity in SAP crm? How do you classify BP? is there any relation between Partner Function? and BP Relationship if your answer is yes say how ? what is set type? using Text determination process can u able to create Help document if you work on that give me a scenario what is your requirement? wat is tool you use to co-ordinate with on-site team in different phases of ASAP methodology? what is the use of traction launcher in IC Web client? wat are the different components you find in IC WINCLIENT? buttons hold release and transfer in IC WinClient profile say in which component does they exist? wat is the different types of status profiles? difference between system & user status profiles?

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1. Is it possible to create condition record in both crm as well as in R/3. explain in more details 2. Can you give some example of business object, customizing object, conditon object 3. What are the different bdocs available in MW 4. How do you integrate R/3 with CRM 5. What are the different data update in crm through middle ware 6. If i create a new condition record in R/3 how do you sync with crm 7. what are the org.objects available in org.mgt. 8. What are the process of org.mgt 9. can you tell me different rule for org.determination 10. How the vol/trade spend tab is determined in marketing planner, what are the important settings needed Can you tell me trade spend keys 1. What is the difference between Campaign and Trade Promotion 2. What is the difference between Action & Workflow 3. Do we need to assign workflow in Action 4. Organisation Management determination 5. What are the different organisational determination rule in CRM 6. How the objective and tactics are controlled in Marketing planner. 1. What is the difference between Campaign and Trade Promotion 2. What is the difference between Action & Workflow 3. Do we need to assign workflow in Action 4. Organisation Management determination 5. What are the different organisational determination rule in CRM 6. How the objective and tactics are controlled in Marketing planner. 1. R3 adaptor exists in R3 2. Business Partner category allows you to define number ranges 3. It is not possible to created your own business partner category 4. One role can have multiple data sets 5. In SAP,It is possible to identify duplicate BP master record 6. One relationship category can specify bidirectional relationship 7. Partner role in SAP R3 and classification in CRM used to define the interlinkage 8. Is it mandatory to define different org structure for sales and service 9. It is possible to transfer R3 org structure directly to CRM 10. R3 employee personal master can be transferred to CRM 11. It is possible to use distribution channel to define my CRM org structure 12. I can simultaneously use responsibility rule and org model rule 13. Org model is time dependent 14. Org model (HR) in R3 can be transferred to CRM 15. HR Master Record can be transferred to CRM 16. Terri and org mgt can be used simultaneously 17. User defined attributes can be used to define my CRM org models 18. Both in territory and org mgt it is possible to create different labels 19. It is possible to store inactive BP in CRM system 20. It is possible to store inactive products in CRM 21. Attributes in Product Master is attached directly 22. Will Org determination be triggered first then partner determination 23. Partner determination is done again after doc changes 24. Item cat can be made to be re-determined during copy control 25. Line item status as per R3 partial delivery will get updated in CRM doc 26. It is possible to do the billing of CRM service order in R3 27. In an activity journal template, can we really update material type 28. It is possible to create survey questions which will generate dynamic subsequent questions 29. It is possible to attach 2 alternative partner determination procedure to a transaction 30. When I am defining CRM access sequence, it is possible to refer business logic 31. It is not possible to handle free goods in CRM IPC ? through java codes 32. Is it possible that in partner determination procedure, different partner function can be determined at different times 33. In partner determination procedure, I can use multiple relationship levels 34. Is it possible to used preceding document?s org units during copy 35. Mandatory IPC data loader is needed to pull the data from R3 to CRM system 36. Is it possible to transfer specific objects from R3 to CRM 37. It is possible to combine both the CRM and R3 pricing conditions in one document 38. It is possible to do the same when document is going to R3 39. Is it possible to have CRM variant for 3 levels for products 40. Processing time for action is specified in scheduled conditions 41. Action can be used to trigger a workflow 42. Action can be used to take manual decision 43. Workflow can be used for date driven process 44. Customization from CRM to mobile data can be done through SBDOC 45. Customization from CRM can be pushed to R3 system 46. Consolidated Database is needed for every mBDOC 47. A BDOC can hold only modified fields 48. Hierarchical distribution of business data among CRM ecosystem 49. Publication and subscription are linked one to one 50. Middleware trace functionality can be used to monitor inbound queue 51. Flow context in middleware can be defined using a formula 52. In Solution Manager it is possible to initiate the integration testing 53. Internet Sales is an application that is built using JSP 54. Following application are used using JSP a. Internet Sales b. Win client c. Web client d. Collaborative Showroom e. Partner Portal 55. Blueprint table exists in Enterprise portal server 56. How R3 text objects are brought into CRM? 57. How do we integrate the CRM with SAP R/3? Where do we mention the IP address of SAP R/3 server? What else is required? 58. What is the difference between replication and realignment in CRM? 59. What is the difference between an activity and a task in CRM? 60. Can you point out some details of BP ownership in CRM? Specifically, we will be loading channel partners from R/3. We would like to assign these partners to specific "channel managers." What constitutes this ownership? 61. Should clients implement both WinClient and WebClient for the IC or only one of them? Could you please explain this with supporting reasons? 62. Fully grown my SAP CRM is built on the following components a. CRM central serve b. SAP R/3 as a back end system c. SAP BW system as a data ware house solution with comprehensive statistical and analytical possibilities d. SAP APO as global ATP check and demand planning solution e. SAP enterprise portal as a tool to provide integrated access to all the systems 63. Business partner category 64. Business partner group hierarchy a. A business partner can be assigned to several hierarchies of different categories b. The business partner GH allows you to group business partners in a multilevel GH c. Time dependent d. Groups business partners together in a hierarchy for statistical or analysis purposes 65. The mapping classification from CRM to R/3 in PIDE a. Consumer (an organization or person) b. Customer c. Prospect d. Competitor 66. What is the organizational unit used for a. Sales organization is used for pricing b. The organizational structure can be different from R/3 and has no restrictions regarding usable levels c. Time stamp d. You can assign scenario specific attributes to the relevant org units for org. determination, transaction processing, partner determination etc., 67. Organization data determination can be done using a. Transaction type b. Organization structure c. Business partner d. Product master 68. Org. data profile is assigned to Transaction Type 69. A holder can be? a. Occupy positions b. Is an optional organizational unit 70. Organizational model can be maintained in CRM. Which of the following are true. a. To assign a user to a position u also need to have master data maintained for the same b. Can be mapped from CRM to SAP R/3 c. Additional levels in CRM are mapped into R/3 automatically 71. Ways to determine the org units in a document 72. Responsible organizational unit is used for.. a. Derives all other org.units b. For pricing c. Equivalent to R/3 plant d. Is in charge of a business transaction 73. Territory management is used for a. Reflect the market view of an organization b. Specifies which products can be offered in a territory c. Who has the highest revenue d. Which BP?s belong to a territory 74. Who is responsible for a territory a. We must link employees with territories via the HR position in org. management b. Can assign permanently or for a definite time period 75. True for territory management a. Hierarchies can be time dependent b. Can use hierarchies for representing territories c. We can define our own attributes to define a territory 76. Following is true with regard to product categories a. Initial assignment of products to product categories is done during download from OLTP b. PC?s are assigned to Ptypes c. PC can be assigned to many categories d. Can have hierarchy of product categories e. If a product type is assigned to a category only products of this type can be assigned to a category 77. Following is true with regard to attributes and set types a. Attributes are assigned directly to product master b. Set types are group of attributes or fields corresponding to various database tables c. Attributes are assigned to set types d. Set types and attributes can?t be transferred to R/3 78. Mapping of SAP R/3 to SAP CRM with regard to products a. Material type to R3PRODSTYP b. Material group to R3MATCLASS c. Product hierarchy to R3PRODHIER 79. Sales Transactions are a. Business activity b. Quotation c. Sales Order d. Leads e. Inquiry? 80. Control attributes in a transaction type a. BOM explosion b. Text determination procedure c. Partner determination procedure d. Object relation procedure e. Action profile f. Number ranges 81. Business transaction category is a control attribute that controls a. Item category determination b. Subordinate transaction type c. Control attributes of transaction type d. Subordinate item category 82. With regard to copying and creating a follow up document following is true a. Copy survey b. Copy control c. Copy item number d. Copy pricing agreements 83. In copy control customizing what setting can influence transaction type and item category determination a. Copy survey b. Copy control c. Copy item number d. Copy pricing agreements 84. Following is true for texts a. You define the source text of text types within access sequence b. The texts are automatically determined in a document or can be entered c. Can be assigned to transaction type and item categories 85. Which statements are correct for status management a. It?s controlled by status profile b. You must assign at least one object type to the status procedure c. System status can be controlled by system profile d. User status is set internally by the system e. Header status is independent of item status except in case of status completed f. Status profiles can be assigned to transaction type or item category 86. Following is true with regard to incompleteness check a. Incompleteness check allows you to find out whether a document is complete or not b. In customizing you define which fields are mandatory for which transaction type and/or item category c. Incompleteness check is not available on the CRM mobile client 87. Which of these functions are possible on sales transaction in CRM a. Change price at item level b. ATP check c. Document flow d. Auto creation of delivery document 88. Activity management is an important component of CRM. Which of the following are true a. Task is transaction replicated to R/3 and mobile client 89. Business activity and task have the following in common a. Needs a specific date b. Includes a business partner c. Have org data 90. Activities and calendar integration a. Bidirectional data exchange between my SAP CRM middleware and groupware solutions b. Activities appear in calendar if calendar flag is active for each partner functions and Activity type c. Activities can be created or changed directly from calendar 91. Fact sheet 92. Order of customizing for partner determination 93. Partner functions necessary for uploading sales order into R/3 a. Sold to party b. Ship to party c. Payer d. Bill to party e. Employee responsible 94. IPC is required to calculate pricing in CRM. Which of the following are true a. It consists of SPE, SCE and TTE only. as it also includes data loader and limited product master information b. IPC accesses CRM database c. IPC is JAVA based technology 95. Identify the correct statements regarding the pricing in CRM a. Maintained in CRM. IPC accesses R/3 enterprise 96. Tax calculation a. The business partner and product tax classification is made by assigning tax groups to the tax types that must be determined in any given country b. The tax groups indicate whether a business partner is liable for or exempted from respective tax type that is imposed c. The combination of tax group, the country or region and the tax type determines the tax condition record d. A business partner or a product has not been assigned a tax classification, the default tax group is used 97. True for actions 98. Schedule condition 99. Billing prerequisites a. Billing unit b. Number ranges c. Billing types d. Item categories e. Item category determination 100. Data exchange between R/3 and CRM 101. Adapters 102. Main tasks of R/3 adapter 103. Administration console ?Replication Administration 104. Publisher-Subscriber Concept 105. Load filtering 106. What is a business scenario 46. Key Blocks for people centric CRM 107. What does the role definition determine a. A task oriented content 108. SAP Net Weaver 109. Three layers of Web Application Server 110. What is business package 111. The delivery mechanism is in the iView studio. Following are the primary functions a. Informing customers about available packages, worksets, and iViews and making the content available for down load b. Supporting the develop community in creating new content and offering it to SAP portal customers c. Delivering updates and patches 112. Functions of Blueprint Application Builder 113. Functions of CRM Designer 114. Blueprint tables 115. IViews are generally displayed through portal pages. You can import predefined pages or create your own. What does the page definition include a. iview bundles pages, worksets, roles b. Pages bundles iviews, worksets, roles c. List of the pages d. A list of iviews and associated pages 116. What is role editor needed for? 117. The collaborative business is used for?.


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Hi All , Please mail me Interview Questions Related to SAP CRM (Marketing,Sales and CIC) please help me out ASAP as i m in Great need of Help.. my email Id is Thanks and Regards Umesh Nagar

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Hi this is sasi kanth. If i do any certification course in SAP or in JAVA , will MNC companies refer my CV ?

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Hi this periyasamy, im new for this forum. Wat abt the job opportunities in SAP CRM functional consultant. now im doing for SAP CRM functional .. plse reply for regrd this quest......


hi friends, iam new in this forum could you please help me in providing me with interview questions for sap-crm.i am going for interview in few days.thanks and take care.


How is The Item category is determined ? Kindly help understanding it in detail...thanks & regards,

Invenio, SAP Labs,

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what are the problems find in ur project? can u tell me fit gass analysis did u find in u project. What is difference between Business process and requirements and purpose in u r rprojectr?

Mind Tree,

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can anyone plz explain the document pricing procedure & customer pricing procedure


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Hi Sridhar, Have seen your comments on, it would be a great help for me if you can send me collection of real time SAP CRM Interview Questions and authentic business blueprint. Please mail me Interview Questions Related to SAP CRM Marketing,Sales and CIC) please help me out ASAP My mail id



Hi Friends, Recently i was asked this question in a CRM Interview: 'What is the business process you followed? '. Can anyone help me in finding an answer to this question. Plz mail me at Thanks & Regards.

IBM, iFlex, TCS, Tech Mahindra,

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Post New SAP CRM (Customer Relationship Management) Questions

Un-Answered Questions { SAP CRM (Customer Relationship Management) }

hii friends plz give some example of midium and high priority of tickets plz


How crm can handle e-mails from customers?


why we will assign ratio to target groups in segment builder tool


sir this is sudheer.would u pls send interview questions along with answers.pls feel as u r brother.pls send to this


what is segment builder


what is the standard transaction type for quotation?


How to integrate r/3 with crm?


Mention the various standard transaction types for sales?


How to embedded the links in mail forms


Explain what is bdoc in crm? What are the types or classes of bdoc?


What is the customizing for top n products?


What is Blue Print Phase? What does the document consist of?


What you know about IC?


What is the action profile in sap crm? How to use complaints and returns life cycle in service process?


Hi this is rajeev hre i m gng to complete SAP CRM TRAININNG BASE CUSTOMIZATION + SALES. m i eligible to get a job or i will have to do other modules like marketing & CIC. PLZ tell in which can i get gd break. m having 2 yrs of EXPNCE as NAVISION CONSULTANT & rt now m not getting calls on this so i shifted to SAP CRM .WAT R POSIIBLITIES . PLZ SUJJEST & SEND INTERVIEW QUESTIONS AT,931564306 . m in delhi