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What are the most quality required to all the tehinical person to get in to any call center or bpo
2 8017What is your weakness? more than five and explain? how u overcome that?
Bhel, College School Exams Tests, ICICI, Infosys, MAHINDRA, Vivro, WalMart, Wipro,
22 109859What are your Strenghts & How do you Think you are fit for this position (TECH SUPPORT)and What are your Qualities do You have to fit for this position(TECH SUPPORT)?
3 11661What is the Meaning of "ON DEMAND" in the IBM Advertisements? or Can Your Explain "ON DEMAND" appearing on IBM Advertisements?
HCL, IBM, Tata Indicom,
2 6731Post New Call Centre AllOther Questions
Will you be happy to re-locate, if required?
Why weren't you regularized in your previous job?
What was your Service Level Agreement ( SLA) Ratio :-
What are the key attributes of a call center executive?
Why do you think customer service is most important? ( elaborate your thoughts logically with critical analysis for the assessment)
What is iso:9000 in outsourcing? : bpo
First round was HR round. The questions asked were: Tell me about yourself? Where were u born and brought up? I'l give u a sentence like a "walk in the park" or "walk in the vegetable market". Now frame a short story around it. Next was aptitude round, where 1 logical question such as "A works not in mangalore, not in mysore. B works in Mysore and not in mangalore, not in bangalore. C works in Mangalore. Then where does A work?" The rest were simple english questions and a passage was given and some questions asked from it. Next was technical round. The questions asked were: What is an IP address? What are the different types of networks(A,B,C,D,E) Can u tell me the address range of A,B,C,D,E networks? Why do we use these different networks? What is static Ip address? What is Dynamic IP address? How do we find out the IP address from your computer? What is the use of DNS? Next was OPS round. The questions asked were: Tell me more about yourself. What are ur expectations from the job? Describe success in terms of job? What is ur ideal job? Are u comfortable to work in night shifts? Sometimes a person younger to u might be in a better position. Are u comfortable taking directions from him? What is ur expected salary? If the software sector booms, Would u change ur job?
Why do you want to leave your organization or company?
Do you have exposure to Quartile management ? E.g. How will you manage an advisor who is on the bottom quartile for 3 months consecutively ?
name useful online tools that can be used for better customer service
Why doesn’t u go for technical one....as u r doing technical course from NIIT.
if a costumer is used to buy Rs 15/kg he comes to you in your shop and you are selling 30/kg then how you will satisfy the costumer as well as management?
If You join the company then what is the first thing you want to do , which you were not able to do in ur previous company ? why did you want to join the call center? why do you left your previous job? What is your greatest strength? where do you see yourself from (Ten or fifteen)years from now? If u will be the principal of a school what will u can do best for school? Take Over Means? What are your biggest weaknesses?
Your expected salary?
If our call center is involved in activities that bend many laws, would you work with us?
