Answer / Mohd Kasif

This statement suggests a potential trade-off between quality and productivity when line employees are required to work on quality improvement activities. While focusing on quality can lead to long-term benefits such as reduced defects and improved customer satisfaction, it may temporarily decrease the immediate productivity of employees as they learn new processes or techniques. To mitigate this issue, organizations often provide training and support to help employees balance their quality improvement tasks with their regular work duties.

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