Explain the factors that influence group effectiveness

6. Case Study:- A Failure to Communicate Could you come to my office for a minute, Bob?’ Asked Terry ( the plant manager ). Sure, be right there,” said Bob Gemson. Bob was the plant’s quality control director. He had been with the company for four years. After completing his degree in mechanical engineering, he worked as a production supervisor and then as maintenance manger prior to promotion to his present job. Bob thought he knew what the call was about. “But letter of resignation catches me by surprise,’ began Terry. “1 know that Wilson products will be getting a good man, but we sure need you here, too”. “J thought about it a lot, ‘said Bob, “but there just doesn’t seem to be a future for me here. “ “Why do you say that’?” asked Terry. “Well,” replied Bob, “the next position above mine is yours. With you only thirty- nine,. I don’t think it’s likely that you’ll be leaving soon. “The fact is that I am leaving soon,’ said Terry. “That’s why it’s even more of a shock to know that you are resigning. I think I’ll be moving to the corporate offices in .Tune of next year. Besides, the company has several plants that are larger than this one. We need good people in those plants from time to time, both in quality control and in general management.” “Well, I heard about an opening in the Cincinnati plant last year,” said Bob, “but by the time I checked, the job had already been filled. We never know about job opportunities in the other plants until we read about them in the company paper ‘All this is beside the point now. What would it take to get you to change your mind?” asked Terry. “I don’t think I can change my mind now,” replied Bob. “I’ve already signed a contract with Wilson.’ Questions (a) Evaluate the communication system at this company. (b) What actions might have prevented Bob’s resignation?

A. What kind of decisions is a manager generally required to make in the organizational context? Explain with examples as to which of these correspond to programmed and non-programmed categories B. Discuss various strategies used in implementing organisational change in the context of a large manufacturing company

A. What is the system approach to management? Explain the salient features of this approach. B. Describe various managerial skills briefly. Discuss the roles these skills could play in building an institution.

A. Distinguish between the individual and the group decision - making, explaining the advantages and disadvantages of group decision-making. B. Distinguish between individual change and organizational change.

Write short notes on any three of the following: (i) Domino Effect (ii) Functional and Dysfunctional conflict (iii) Formal and Informal groups (iv) MBO (v) Organizational Culture and Climate

Case Study Please read the case given below and answer the questions given at the end. One afternoon in June 1972, Rao, industrial engineer of P.M.A. company, was called to the office of his immediate superior V.R. Naik, the production manager. Naik said, “Rao, I want to discuss a situation in the production department. A lot of people feel that Govindan is not the right man for the Assistant Superintendent’s position. The President and others have decided that I have got to fire Govindan or at least move him out of production. Everyone wants to fire Govindan, but I won’t do it to him. I was talking with Bhadra this morning, and we decided that you might be able to make use of Govindan in your department.” Rao was surprised by both the information, and the proposal. Naik concluded his comments with, “Rao, I am asking you to take Govindan. You can say ‘No’. But then he gets fired. I have told Govindan this. Also, Govindan knows that if he goes with you he will take a pay cut. However, I think you can make use of him both to your own and his satisfaction. You are, anyway, carrying out an in-process quality control, and you might be able to make good use of Govindan in view of his long technical experience of production work. Think it over, and let me know by tomorrow.” Rao thought over the matter. PMA company had been a successful enterprise until March 1972 at which time it suffered a sharp decline of profits : sales had fallen off, and production costs had risen. The President adopted three measures which he hoped would improve the condition. First, by creating an Industrial Engineering Department for establishing work standards on all production operations, to determine which manufacturing costs were out of line and where remedial action should be taken. Rao, 28 years old, who had been with the company for two years in the Purchasing department, was selected. Rao had B.E. and MBA degrees to his credit. What he lacked in his business experience he made up by his eagerness to learn. He was ambitious and liked by his associates. He wanted a transfer from Purchasing to Production for better opportunities for advancement. Secondly, he consulted a Management Consultation firm to make a study of the Production Department. They pointed out that the chain of command was too long from Production Manager through Plant Superintendent through Assistant Superintendent to Foremen. They recommended the elimination of the position of Assistant Superintendent. Thirdly, he engaged an Industrial Psychologist to appraise all the Supervisory Personnel. Govindan had been with the company for 20 years since its founding and during this period had worked on every production operation, and his last 11 years had been in supervisory capacity. His manners were rough and aggressive, he had little formal education. The industrial Psychologist’s report about Govindan contained the following points: (i) Evaluation for the position of Assistant Superintendent : Not good enough. (ii) Capacity for good human relations in supervision : Will have friction frequently. (iii) Need for development counseling: Counseling greatly needed. (iv) General evaluation: Govindan had a good ability profile. He suffers from a sense of inferiority. He does not like the responsibility of making decisions. His supervision is that of Autocratic type. Though he has the ability, as far as his personality make-up is concerned, he is out of place in the present position. Questions: 1. What is the problem in the case? Explain. 2. Explain Govindan’s behavior and work experience vis-à- vis the psychologist’s report. 3. How do you see Naik’s suggestion to Rao? Give reasons. 4. What are Rao’s considerations in taking a decision? What should he do? Explain.

IIPM, MBA,

1. What are the different levels of Management? Describe the role of the people at each level of management?

Planning is looking Ahead & Control is looking back” - Comment.

3. What purpose does training serve? Explain the ingredients of a good training programme for the employed at various levels.

HGS,

4. State & explain the various financial & non- financial incentives to motivate the people in an organisation.

5. Identify & explain the responsibilities of the sender & the responsibilities of the receiver in the communication process.

6. NEED OF ONGOING MANAGEMENT CYCLE( Case Study ) Sidney Greenburg was appointed the position of the director of marketing for a small electronics component manufacturer. The company had its revenues growing at the rate of 20% each year and in 1982, they were at 30 million level The president felt that the growth of the company required serious planning efforts to determining strategies product emphasis and new product development. Mr. Greenburg realising the need to develop the marketing plan developed a suggested format to obtain inputs from his regional sales managers. The format to obtain divided into two parts (a) territory brief for established status of sales activities and (b) territory plan asked for identification of key goals, strategy & resources required to accomplish stated goals. Sales forecast by products was requested for 3 plan Yrs. Tom Rosenfield was the marketing manager for Europe He was previously in the engineering department & was assigned to Europe because of his technical& Foreign language capabilities. He replied to Mr.Greenburg as follows: “While I will complete the forms on the country brief& country plan promptly I have some conceptual problems with them time& time again we have been requested for projected figures I remember putting together a presentation for the Executive Vice-President (VP) & Treasurer last year. Great we educated those guys but what are the results of such formality? The projections have not yielded specific results, resources are used at a minimal level & we are not generating needed sales. So it is my contention that while goals projections& forecasts provide immeasurable guidance for a company with stable sales & developed product lines, for us a fledglings (young) industry, they distract from the job at hand. My plan has always been to hit the market- as hard I am able & I believe this should hold true for all other regional managers. We have large amounts of resources held up in ineffective’ marketing planning efforts such as these need to redirect these efforts to self rather than compile data. We need more people beating the pavement (action) rater than sitting on their desks developing plans& strategies (contemplation) Sell, sell, sell. Get the backing as big as possible. Planning is wasteful. Let us concentrate on aggressive sales & optimize sales volume at any cost. A. What has Mr.Greenburg not done to accomplish his planning tasks? B. Is Mr.Rosenfield right in making his comments in response to Mr. Greenburg’s request? C. Is Mr. Rosenfleld performing his management function. D. What would you do if you were Mr.Rosenfleld’s boss?

1. Explain the Modern Theory of International Trade. How is it an improvement over the Classical theory?

InterGlobal,

2. What do you mean by Balance of Payments? Explain the relationship between the balance of payments and the exchange rates of a country, giving suitable illustrations in support of your answer.