when i went to convergys then i was asked to these question? only for technical post 1. give me your introduction 2. what is ping, ms config, safe mode, last known configuration, system restore, backup, ip address and what is command prompt.....
2582You are fresher in BPO field. If I give the position of a A.M? Will you accept it or not? Describe whay?
HSBC,
6 12471If anybody needs job in Call Center for a leading domestic BPO the call me to +91 9874528290 or send yoyur c.v to vodafone.rahaman@yahoo.com
6 10679Post New Call Centre AllOther Questions
I got a chance in company placement in my university .... The h.r ask several random question on the basis of ur communication skill n grammer... Firstly they ask .. Tell me about urself ? . how was ur school life? Fav. Movie n why . tell the story? How was ur First day in college? Etc....
Discuss the most stressful situation you came across in your previous job.
Have you ever committed a mistake at work?
I see myself as a passionate, professional and dedicated employee, and prospects like high-pressure deadlines,
Tell me something about your college and your course why do you choose that?
how to give your interoduction ,what are the necessayr thing which about we talk .
What factors do you need to take care of while creating a customer newsletter?
What's your favorite food tell me how to cook it? So you like to read books, tell me something about the book that you red last time? and you belong in different organizations, tell me what else do you do there and what is this organization that you belong to? ( these are the follow up questions sometimes being asked to prove if you're lying or not, so the tip here's be specific with your answers to make them believe in what you're sayin. These questions are being encountered after answering the question,of telling something about yourself.)
What are your KPI’S / KRA's ?
How can you turn down a request from a valued client?
n rounds will be there in IBM voice based non-tech support?
How do you handle an irate customer?
tell us about a time when u failed to meet a deadline.
speak something about railways?
What you know about call center?