Answer / dharam prakash bhojwani

"Customer service is the ability to provide a service or
product in the way that it has been promised"
"Customer service is about treating others as you would like
to be treated yourself"
"Customer service is an organization's ability to supply
their customers' wants and needs"

"Customer Service is a phrase that is used to describe the
process of taking care of our customers in a positive manner"

"Customer Service is any contact between a customer and a
company, that causes a negative or positive perception by a
customer"
Customer service is a process for providing competitive
advantage and adding benefits in order to maximize the total
value to the customer"

"Customer Service is the commitment to providing value added
services to external and internal customers, including
attitude knowledge, technical support and quality of service
in a timely manner"

"Customer service is a proactive attitude that can be summed
up as: I care and I can do."

what do you understand by friendship.

11 Answers   Maples,

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what is the quality in u that i recruit u?

3 Answers   Vodafone, Wipro,

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tell me initial department of the call center.

1 Answers   BPO,

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provide example where initiated and followed up on a project until its completion ?

0 Answers   Mobily,

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why exl

0 Answers   EXL,

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What would be your advantage in the future if you join now?

0 Answers  

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what is your short term and long term goal from our company?

2 Answers  

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You are a team leader handling 15 staff. You know there is data fudging happening, which is an integrity issue for the organization but you don't have sufficient data to prove, although You know which staff are doing it. Now, 5 team members come to you together asking that they have heard from the grapevine that they are suspected for playing with critical data. How will You handle this situation especially when 2 out of these 5 are actually the ones doing it ??? This is a mind boggling question for an inerview, it had me tongue tied for a moment.

8 Answers  

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what is active directory?

0 Answers   Fusion, IBM,

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What is tech support in non voice process?

11 Answers   ADP, Mac,

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hi ive done my pg in life sciences so why do u want to join BPO rather than going to research institute

0 Answers   Aditya Birla, Apollo, IBM,

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What qualities do you look for in a boss?

2 Answers  

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