Call Centre AllOther Interview Questions, Answers for Freshers and Experienced asked in various Company Job Interviews

Call Centre AllOther Interview Questions

Questions Answers Views Company eMail

what is your aim in life?

Air Force, EXL, Fidelity, Frankfinn, Hitech, Honeywell, TCS, Wipro, Zomato,

42 209931

why do u came to banking sector from software field?

Exim Bank, ICICI,

1 10725

how do u demonstrate in strong situations?

Vodafone,

2591

Tell me about life of mumbai?

2 7801

Speak in favour of a topic "Book-Reading is a wastage of time" for 2 minutes.

Excel,

2291

I want to know in detail about SHRINKAGE & Atteration, the two terms mainly used in call center interview ?

IntelNet, Tech Mahindra,

1 11061

1.How to describe my school days

ABC, Genpact, IBM, IndiGo, Johnson, Sitel, Wipro,

12 71840

hi! am SURESH, from Hyderabad. i completed my MCA in the year 2008, but due to recession still i didnot get any job in the IT field. So now, i need to work in order to help my fimily financially! so i thought of shifting to the Bpo's. So, in Bpo's if they ask about like this-"why ur selecting this Bpo field instead of IT field" what i need to answer to this question! please help me out!

BPO, DELL,

9 19062

What is the need of BPO?.what is meant by outsourcing? Can companies can't do the work, why should they approach BPO and call centres to do their work.?

TCS,

3 12400

why u want to join voice process

BPO, DigiCall, HCL, IBM, Infosys, Wipro, WNS,

13 75866

I want to know what are the technical question they ask in HP for TSR

1 4537

What is a CUSTOMER SATISFACTION in Call center, and what is the calculation method for it in Call Canter ?

IntelNet,

2305

I want to know in brief - What is a Disiplineary Action Policy (DAP) and Carective Action Policy (CAP) the both terms used in call center ?

IntelNet,

11007

u having experience of more than 2 yeras in marketing so why u want to join bpo?

Infosys,

2557

you having experience in marketing so why i will recruit u as u r fresher in this field...

Infosys,

2418

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Un-Answered Questions { Call Centre AllOther }

If your boss was present here, what do you think he would say about you?

2187

What are your KPI’S / KRA's ?

2123

effects of video games?

2636

For implementing a crm solution to your business what things need to take care of?

1269

HANDLING CONFIDENTIALITY? HANDLING AGREESSIVE CUSTOMERS? HANDLING,LOGGING AND ROUTING OF ALL QUERIES?

2448

why you want 2 join bpo ,after completing hotel managment?

3211

How will you manage agents who are more tenured in the organisation and are elder to you ?

2253

How do you handle constructive criticism?

2097

FIRST DAY OF COLLEGE?

3613

have u shared any lighter moment with customercare executive in ur life tell me ur experience

2433

how you spend your yestarday

2836

being a b.c.a student why do you want to go for a call centre job

2784

Which place most you like and why?

2470

WHAT IS YOU CAREER OBJECTIVE?

2724

Why are like to work in my company?

2683

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