Golgappa.net | Golgappa.org | BagIndia.net | BodyIndia.Com | CabIndia.net | CarsBikes.net | CarsBikes.org | CashIndia.net | ConsumerIndia.net | CookingIndia.net | DataIndia.net | DealIndia.net | EmailIndia.net | FirstTablet.com | FirstTourist.com | ForsaleIndia.net | IndiaBody.Com | IndiaCab.net | IndiaCash.net | IndiaModel.net | KidForum.net | OfficeIndia.net | PaysIndia.com | RestaurantIndia.net | RestaurantsIndia.net | SaleForum.net | SellForum.net | SoldIndia.com | StarIndia.net | TomatoCab.com | TomatoCabs.com | TownIndia.com
Interested to Buy Any Domain ? << Click Here >> for more details...


I want to know in detail about SHRINKAGE & Atteration, the
two terms mainly used in call center interview ?



I want to know in detail about SHRINKAGE & Atteration, the two terms mainly used in call center..

Answer / maesh kumar n

Shrinkage are of two types first type is unscheduled
shrinkage and ohter one is scheduled shrinkage. Unscheduled
shrinkage can be identified as Unscheduled Leaves or
Absenteesim (Ex: Due to health issues or will issues an
employee goes on a leave without informing or taking prior
permission) and Scheduled Shrinkage includes Week offs and
Advance Leaves. Scheduled Shrinkage can be controlled and
can have an eagle eye so that it will not affect the
manpower. whereas unschedule shrinkage is vice versa.
ATTRITION is terminating or sacking depending on the
circumstances (Ex: An employee has not turned up to office
for many days and there is no call back from that
particular employee. In simple terms absconding or also it
could the behavioural conduct which is not as per the
companies rules and regulations, in this case also an
employee can be terminated or attrited.

Is This Answer Correct ?    24 Yes 0 No

Post New Answer

More Call Centre AllOther Interview Questions

which is ur favourite movie.

4 Answers   Genpact,


what is your memorable movement& who is your role model

2 Answers  


FIRST DAY OF COLLEGE?

0 Answers   IBM,


formula of sla,aht

8 Answers   Aegis, HGS, Intelenet,


What according to you,is the most important requisite of a call centre executive?

0 Answers  


what would come under tell about ur self?

1 Answers  


8. Provide their services at the time they promise to do so

0 Answers  


If anybody wants to join Domestic or international BPO and unable to clear rounds call me Ill help you guys. Gaurav- 9911489888. Delhi

1 Answers   BPO,


Do you know anything about our company?

1 Answers   HSBC,


hello sir ,mam really i don't know the function of call center, could the functions of call centre?

1 Answers  


AT WHAT YOU ARE THE BEST ?

4 Answers   Zenta,


when will u join?

3 Answers  


Categories