Answer / swetha

INBOUND:
Inbound means we have to solve the problem of the customer
regarding the companys product which is already selled.
Eg:customer care jobs

OUTBOUND:
Outbound means we have to sell the companys product by
convincing the customer Eg:Bpo jobs

Answer / james

Inbound,we get a call from the customer to meet their requirement. Here, soft skill has to get a proper synchro with communication & listening skills.

Outbound requires all the above qualities with convincing skills, good vocab, assertiveness and top of all is aggressiveness in a polite manner which may help to convince and transfer into the sales.

Answer / cielo

inbound dis s wer we recieved customers concerns, inquiries
and assist them to the patient way we cud.
outbound is wer we call customers to do selling and arrange
some negotations.

Answer / vicky sharma

in inbound process we used to pick up all the incoming call
from the customer nd we hv satisfy them by solving them
quuerries and problems.
\
in outbound we used to make outbound call to the people
sell them company product

Answer / jitendra bisht

inbound calling is to just receive the call of the customer
n solve query

outbound calling is to make call to customer n sell,
market,or promote our products

Answer / imran maredia

Inbound process is where we receive call from customer regarding queries,complain and request and we need to resolve all the problem. Outbound process is where we need to make call to customer regarding company product for promoting the products and achieve the targets.

Answer / thrivisha

outbound if we make call to customer to explan our product
and what we have to change in future productand on that we
follow the customer words
inbound customer make a call to explan any problem he face
by using our product that in bound on that time the soltion
is in our hands we have cool the customer sentence after
that we have take remarks.

Answer / venkat

inbound = bound within your company
outbound = bound with the peoples does not belong to the company

Answer / sachin kumar

in inbond process agent recive incoming cal of customer..for exmple.. 1.request 4 help..2. Inquries or request for information..3.palace order in product purchase...4.aplication servic...5..filing complain...while outbond proces a agent make a randam nd potentional cal for seling yr products..

Answer / syed mahboob feroz ahmed

Hi,
Inbound is described as Packets receiving and Packets
Moving out or Sending are called as OutBound.

if u win 1 crore rupees what will u do ?

131 Answers   EXL, Genpact, Medha, Medha Servo, Pharma, Portland, Wipro,

BPO are assets or liabalities in india

2 Answers   Airtel, Ernst Young,

How to give effective introduction...for the designation of Team Leader (BPO)

0 Answers   Accretive Health, Serco,

what are the responbsibilities of quality analyst in call center

1 Answers   Reliance,

what do you prefer to be paper or pen and y?

1 Answers  

what is your career aspect & if they asked in general what should i answer?

0 Answers   Call Centre,

you have completed your graduation in 2002 what you did 3 years because you start teaching in 2005?

0 Answers   CSC,

What is difference between call centre and outsourcing

5 Answers   TCS, Tesco,

Actually I want to apply in Internatinal call centers but could'nt able to get through so please could you teel me How to give an Introduction in a professional manner???

4 Answers   HCL, IBM,

What is your strenght and weakness...?

31 Answers   247Customer, Airtel, Convergys, Innodata Isogen, ITC Infotech,

why did join bpo.

3 Answers   Spanco, Vodafone,

What factors do u consider while building ur career?

2 Answers