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what is inbound and outbound
- 23 Answers
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- BPO, EURECA, Genpact, I also Faced
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Answers were Sorted based on User's Feedback
Answer / guest
In inbound process we just satisfy the customer and solve
the problem related to our company
And in out bound process we just call the customer and
selling the company products
| Is This Answer Correct ? | 160 Yes | 5 No |
Answer / guest
In inbound process we just satisfy the customer and solve
the problem related to our company
And in out bound process we just call the customer and
selling the company products
| Is This Answer Correct ? | 43 Yes | 7 No |
Answer / biswajit deb
inbound process is a process where the call center executive
received a call from the customer for different purpose.eg,
any query of the customer and solve the problems and query.
and, outbound process is a process where the call center
executive makes a call to the customer for different
purpose, like making a sales and also any information
collected from the customer.
| Is This Answer Correct ? | 18 Yes | 6 No |
Answer / nimesh
In inbound process we recieve call for customer's
satisfaction of our company.
in outbond we make calls for the sale and promotion of our
company
| Is This Answer Correct ? | 15 Yes | 8 No |
Answer / guest
the outbound is the call we need to make to cutomer
so customer will give a time to make a call
in that time we need to make a call
| Is This Answer Correct ? | 42 Yes | 37 No |
Answer / bernadette sarania
Inbound - the call center agent received the call then you
are going to explain the product of the company to the
customer & other queries needed to be resolved.
Outbound - the call center agent make the call to the
customer & sell the product marketed by the company.
| Is This Answer Correct ? | 10 Yes | 6 No |
Answer / diana kapadia
inbound- It is a process where customer calls us for his
query regarding company's product.
outbound- It is a process where we calls our customer for
the new company's product.
| Is This Answer Correct ? | 9 Yes | 6 No |
Answer / prashant tembhurne
IN INBOUND PROCESS WE RECIEVED CALL TO SOLVE THE QUERIES OF
THE CUSTOMER & IN OUTBOUND PROCESS WE MADE CALLS TO SELL
THE PRODUCT I.E TELEMARKETING CALL
| Is This Answer Correct ? | 7 Yes | 4 No |
Answer / mohammed saud
inboumd means incoming calls. by solving the customer
quuerries and problems.
outbound means outgoing calls. by satisfying the needs of
the customer.and explain the benifit of the product.
| Is This Answer Correct ? | 4 Yes | 1 No |
Answer / ruthan
Inbound means you get calls and need to answer there queries or request
Outbound means you need to make calls and it might be related to sales
| Is This Answer Correct ? | 5 Yes | 2 No |
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