what are the responbsibilities of quality analyst in call
center
Answer / guest
To improve quality score or performance of every caller and
every process. taking proper quality sessions to improve
performance and quality as well. give proper feedback to an
agent.
| Is This Answer Correct ? | 4 Yes | 2 No |
what do u mean by quality assurance and quality control?
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3 Answers Deloitte, Frontier Airlines, Indian Airlines, WE,
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Hi Mr.Anil even i am looking for the same to start up a call center did u come to know the details if u plese let me alo know.my mail id is madhueric11@gmail.com
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3 Answers Genpact, Tata Teleservices,
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Call Centre AllOther (2477)