what is the difference between technical support and
customer care in call center
Answers were Sorted based on User's Feedback
Answer / gayathri
the techi suport mainly deals with hardware problems .and
customer care mainly deals with solving the quries of the
customers which maybe like product
|Is This Answer Correct ?||67 Yes||5 No|
Answer / ramesh kumar
The tech Suport mainly work with hardware & network
problems, but customer care mainly solving the customer
quries as well as they have to resolved any type of quires
for the organization.
|Is This Answer Correct ?||16 Yes||7 No|
Answer / sujin mohandas
The Main Difference is that in Technical Support You Need
To Have a Very Good Product Knowledge to Troubleshoot the
customer's problem Whereas in Customer Service It Is All
About How Courteous, Empathetic, Professional &
Knowledgeable You Are and also on how good you can be in
building rapport...In Other Words You Will Try To SAY NO-
In the Sweetest Way Possible on most of your CS Calls
whereas in Tech You End Up Providing a Issue Resolution on
most of the calls or atleast an alternate solution and it
does not depend much on how courteous & empathetic you were
on the call as long as you provide a solution...
|Is This Answer Correct ?||12 Yes||5 No|
Answer / bobby
Providing solutions for quires regarding technical issue.
Providing resolution for general questions and product
|Is This Answer Correct ?||5 Yes||0 No|
Answer / anand shanker
in technical support ones need to give end to end solution
about technological field i.e about net problems ,system
problems or etc whatever is relating to( hardware) technical
field,but in customer service ones need to provide the
knowledge about relating software or company products.
|Is This Answer Correct ?||3 Yes||7 No|
HOW MUCH YOU WHERE GETTING THERE|?
As am a fresher i dont know how to attend a interview ,give me some tips?
hai , my name is sanjay i did my graduation bsc in 1998 i have in pharma marketing field from past 7 years & now i want to join bpo ,call centre can any body plase give the suggestions how to give answer for why ur leaving the sales field & joining bpo? & i want to know how the oppurtunities will be for me thanks in advance sanjay
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1. If You join the company then what is the first thing you want to do , which you were not able to do in ur previous company? 2. Being a MCA graduate why you are looking for a call center job? 3. You don’t have any experience in call center field? why should i hire u? 4. q: why did u join in call center: ans: Now a days call center are glittering high in the market.They offering nice package and career.obviously one day you will be in a good position.it offers a lot of scope in developing your position 5. Tell something about BPO 6. Which colour do u like? 7. Why did you want to join the call center? 8. what is the difference of domestic and international call centre? 9. why do you want to join a call centre being a computer science graduate? 10. Tell me about your favorite colour? 11. What would u do, if u become a prime minister of ur country for six months 12. As am a fresher i don’t know how to attend a interview ,give me some tips? 13. Can u stay awake in the night? 14. Do u know how to speak English with American accent? 15. Do u have the patience to listen to others’ problems?
pls provice me some mcse questions