what is the difference between technical support and
customer care in call center
- 5 Answers
- 32747 Views
- Genpact, IBM, I also Faced
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Answers were Sorted based on User's Feedback
Answer / gayathri
the techi suport mainly deals with hardware problems .and
customer care mainly deals with solving the quries of the
customers which maybe like product
billing,banking,insurance.
| Is This Answer Correct ? | 67 Yes | 5 No |
Answer / ramesh kumar
The tech Suport mainly work with hardware & network
problems, but customer care mainly solving the customer
quries as well as they have to resolved any type of quires
for the organization.
| Is This Answer Correct ? | 16 Yes | 7 No |
Answer / sujin mohandas
The Main Difference is that in Technical Support You Need
To Have a Very Good Product Knowledge to Troubleshoot the
customer's problem Whereas in Customer Service It Is All
About How Courteous, Empathetic, Professional &
Knowledgeable You Are and also on how good you can be in
building rapport...In Other Words You Will Try To SAY NO-
In the Sweetest Way Possible on most of your CS Calls
whereas in Tech You End Up Providing a Issue Resolution on
most of the calls or atleast an alternate solution and it
does not depend much on how courteous & empathetic you were
on the call as long as you provide a solution...
| Is This Answer Correct ? | 12 Yes | 5 No |
Answer / bobby
Providing solutions for quires regarding technical issue.
Providing resolution for general questions and product
information.
| Is This Answer Correct ? | 5 Yes | 0 No |
Answer / anand shanker
in technical support ones need to give end to end solution
about technological field i.e about net problems ,system
problems or etc whatever is relating to( hardware) technical
field,but in customer service ones need to provide the
knowledge about relating software or company products.
| Is This Answer Correct ? | 3 Yes | 7 No |
Give me an example scenario of a poor customer service and what would you do differently?
y do want 2 work for our company only, ther r so many multi- national company's better than this ?????
8 Answers Amazon, Bank Of America, Genpact,
What is the difference between Domestic and international call centre
30 Answers Convergys, Genpact, IBM, JPMorgan Chase, Tech Mahindra, TelePerformance,
what was the best call you have ever taken in your previous call centre
why are you living privious job
why are you want to join call centre. Don't say the same anwers, its a growing indresty....so on. Give me different anwers.
how do you react when you see co-workers disagreeing?do you become involved or hold back?
sell to me a perfume..
0 Answers Davison, India Mart, Infosys, Wipro,
tell about ultra VNC
How to know what will be the tech-support of a particular company?(eg: what would be the tech-support in genpact?)
why job in wipro?
favourite crowded market place
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Call Centre AllOther (2477)
