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what is the difference between technical support and
customer care in call center
- 5 Answers
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Answers were Sorted based on User's Feedback
Answer / gayathri
the techi suport mainly deals with hardware problems .and
customer care mainly deals with solving the quries of the
customers which maybe like product
billing,banking,insurance.
| Is This Answer Correct ? | 67 Yes | 5 No |
Answer / ramesh kumar
The tech Suport mainly work with hardware & network
problems, but customer care mainly solving the customer
quries as well as they have to resolved any type of quires
for the organization.
| Is This Answer Correct ? | 16 Yes | 7 No |
Answer / sujin mohandas
The Main Difference is that in Technical Support You Need
To Have a Very Good Product Knowledge to Troubleshoot the
customer's problem Whereas in Customer Service It Is All
About How Courteous, Empathetic, Professional &
Knowledgeable You Are and also on how good you can be in
building rapport...In Other Words You Will Try To SAY NO-
In the Sweetest Way Possible on most of your CS Calls
whereas in Tech You End Up Providing a Issue Resolution on
most of the calls or atleast an alternate solution and it
does not depend much on how courteous & empathetic you were
on the call as long as you provide a solution...
| Is This Answer Correct ? | 12 Yes | 5 No |
Answer / bobby
Providing solutions for quires regarding technical issue.
Providing resolution for general questions and product
information.
| Is This Answer Correct ? | 5 Yes | 0 No |
Answer / anand shanker
in technical support ones need to give end to end solution
about technological field i.e about net problems ,system
problems or etc whatever is relating to( hardware) technical
field,but in customer service ones need to provide the
knowledge about relating software or company products.
| Is This Answer Correct ? | 3 Yes | 7 No |
B.sc science students can apply for this in 2nd yr tell me the eligibility criteria.for this.
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if a costumer is used to buy Rs 15/kg he comes to you in your shop and you are selling 30/kg then how you will satisfy the costumer as well as management?
0 Answers Andritz, India Mart,
why do you want to join bpo
134 Answers 247Customer, Aditya Birla, Aegis, AGS, AGS Health, Amazon, BPO, Cogent E Services, Flipkart, Genpact, HCL, HP, IBM, IIFA, IndiGo, Intelenet, IPKA, Knoah, One Touch Solutions, Reliance, Satyam, TCS, TelePerformance, Wipro,
What is your strengths? Explain one by one?
10 Answers DELL, ICICI, Wipro,
How can you build customer loyalty?
Please answer me with an example,what to answer for who is ur role model?
what is customer service?
whch is your favroute sport?tell in brief about it?
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Why companies outsource? : bpo
Can you do a job that requires you to stay on the phone all day?
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