Interested to Buy Any Domain ? << Click Here >> for more details...
what is the difference between technical support and
customer care in call center
- 5 Answers
- 35009 Views
- Genpact, IBM, I also Faced
- E-Mail Answers
Answer Posted / sujin mohandas
The Main Difference is that in Technical Support You Need
To Have a Very Good Product Knowledge to Troubleshoot the
customer's problem Whereas in Customer Service It Is All
About How Courteous, Empathetic, Professional &
Knowledgeable You Are and also on how good you can be in
building rapport...In Other Words You Will Try To SAY NO-
In the Sweetest Way Possible on most of your CS Calls
whereas in Tech You End Up Providing a Issue Resolution on
most of the calls or atleast an alternate solution and it
does not depend much on how courteous & empathetic you were
on the call as long as you provide a solution...
| Is This Answer Correct ? | 12 Yes | 5 No |
Post New Answer View All Answers
What are your planning in next role?
How long did you travel to get here in our office?
what is crm?
explain the senerio ofa bus stand or a a shopping mall as if you are a guard or dustbin!!
what is the four different use of bricks accept the construction and building?
When the interviewer asks "being a B.Tech graduate why do you prefer BPO ?", what should b my answer
why you want 2 join bpo ,after completing hotel managment?
why you think you are suitable for the position of computerOperator?
What is more important to you money or success?
Why do you want to leave the organisation?
Ar caller aptitude questions
Hi.., am weak in Voice and Accent round.. So could u please tell me the sites to practice
Do you know the common risk associated with bpo’s and how will you cope with them? : bpo
How to know what will be the tech-support of a particular company?(eg: what would be the tech-support in genpact?)
How can you turn down a request from a valued client?
