Interested to Buy Any Domain ? << Click Here >> for more details...
Wat is the difference between Tech Support executive &
Voice process & nonvoice process,Backend ,Telecalling just
define it
- 5 Answers
- 72524 Views
- Sutherland, TM, Usha Martin, Wipro, I also Faced
- E-Mail Answers
Answers were Sorted based on User's Feedback
Answer / dhaval shah
tech support executive is a person who gives u complete
information regarding technical problem which u facing .
and voice process can b either inbound or outbound
non voice is backoffice work
telecalling is calling to a customer like
airtel,bpl,insurance etc
| Is This Answer Correct ? | 131 Yes | 17 No |
Answer / ashok kumar guntakal
Tech Support executive is the one who supports customers
technical issues.
As Mr. Dhaval said voice process can be either inbound or
outbound.
Nonvoice process is a process where we dont get any phone
calls or we dont make any outbound calls but still we
recieve requests or complaints from customers it can be by
the means of Chat or email etc.
About backend for better understanding i will explain in
software terms. JAVA is Front end and Oracle is Backend.
frontend is the thing which we can see with our naked eye.
and back is a process which we cant see with our naked eye
but we know that the process happened.
Telecalling - You might have recieved many calls from many
telecallers who will be asking or telling you abt some
promotional offers about their products.
| Is This Answer Correct ? | 70 Yes | 7 No |
Answer / amol shewalkar
Tech Support executive is who resolve cutomer's technical
queries over the phone,via emails or via chat process.
Tellecalling is a process where an executive calls
customers to give an information about the product , to
sell the product or to genrate a lead. Backend is a very
different process from voice where an executive needs to
work on excel sheets.
| Is This Answer Correct ? | 20 Yes | 1 No |
Answer / shaik babji
TECHNICAL support executive is the one who resolves the customers technical issues like modem issues ,internet issues etc.....in this the TSE will get calls ,mails,chat etc ......then he want to respond to that and show solution to customers.
CUSTOMER support is the one who helps the customer problems ex balance deduction,etc etc...
CSE will get calls or mails or chat.
Telecaller is the one who want to cal the customers and tell them about products or new offers provided by them .....
| Is This Answer Correct ? | 2 Yes | 1 No |
Answer / vijay
voice process is a call center
non voice process is a bpo
telecalling is a customer care, e-banking
| Is This Answer Correct ? | 23 Yes | 94 No |
starting with your last job, would you tell me about some of your achievements that was recognized by your superiors?
Tell me about your favorite destination
1 Answers Accenture, Amazon, Convergys,
you are preparing for mba then why job???????
What do you think people born smart or they become smart after spanding time in this world?
n rounds will be there in IBM voice based non-tech support?
what kind of technical questions are asked for voice processing interviews in WIPRO,IBM,etc...??? (with answers plz)
Can you do a job that requires you to stay on the phone all day?
Speak in favour of a topic "Book-Reading is a wastage of time" for 2 minutes.
hai friends, i am nagesh pursuing b.tech 4th year.i went for callcenter interviews twice ,i had some problem in hr round after hr interview over ,hr asks u ask have any questions,i want that questions along with answers. please post those to my mail my id is nagesh.k28@gmail.com pleaseeeeeeeeee
Do you want to ask us something about the company?
What are the responsibilities of administrative officer in some educational institutions
How to access Internet options?(steps)
-
Call Centre AllOther (2477)
