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Wat is the difference between Tech Support executive &
Voice process & nonvoice process,Backend ,Telecalling just
define it
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- Sutherland, TM, Usha Martin, Wipro, I also Faced
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Answer Posted / ashok kumar guntakal
Tech Support executive is the one who supports customers
technical issues.
As Mr. Dhaval said voice process can be either inbound or
outbound.
Nonvoice process is a process where we dont get any phone
calls or we dont make any outbound calls but still we
recieve requests or complaints from customers it can be by
the means of Chat or email etc.
About backend for better understanding i will explain in
software terms. JAVA is Front end and Oracle is Backend.
frontend is the thing which we can see with our naked eye.
and back is a process which we cant see with our naked eye
but we know that the process happened.
Telecalling - You might have recieved many calls from many
telecallers who will be asking or telling you abt some
promotional offers about their products.
| Is This Answer Correct ? | 70 Yes | 7 No |
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