Wat is the difference between Tech Support executive &
Voice process & nonvoice process,Backend ,Telecalling just
define it
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Answer Posted / shaik babji
TECHNICAL support executive is the one who resolves the customers technical issues like modem issues ,internet issues etc.....in this the TSE will get calls ,mails,chat etc ......then he want to respond to that and show solution to customers.
CUSTOMER support is the one who helps the customer problems ex balance deduction,etc etc...
CSE will get calls or mails or chat.
Telecaller is the one who want to cal the customers and tell them about products or new offers provided by them .....
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