why is ITIL certification required? what is the use of ITIL foundation certification?
- 4 Answers
- 14505 Views
- I also Faced
- E-Mail Answers
Answers were Sorted based on User's Feedback
Answer / vijay kumar allala
ITIL is framework which offers to streamline the IT-enabled
services in increasing the efficiency and effectiveness of
the support. ITIL foundation certification gives to
knowledge about the basic service level concepts like Call
center support/Incident management/Problem
management/change management.
| Is This Answer Correct ? | 15 Yes | 2 No |
Answer / guest
ITIL (®), is a series of documents that are used to aid the
implementation of a framework for IT Service Management, or
quoting the OGC
| Is This Answer Correct ? | 17 Yes | 7 No |
Answer / praveen kumar
The certification makes an professional to understand the IT practices and set of specialized organizational capabilities for providing value to customers in the form of services.
| Is This Answer Correct ? | 10 Yes | 1 No |
Answer / sathish
Getting ITIL foundation certified will help to gain the
confidence of your team / department and also will show
one's batter understanding of ITIL processes.
| Is This Answer Correct ? | 10 Yes | 5 No |
You are constructing a probability/impact risk rating matrix for your project. Which of the following is true? A. The PI matrix multiplies the risk's probability by the cost of the impact to determine an expected value of the risk event. B. The PI matrix multiplies the risk's probability scales, which fall between 0.0 and 1.0, and the risk’s impact scales to determine a risk score. C. The PI matrix multiplies the risk's probability by the expected value of the risk event to determine the risk impact and assign a risk score based on a predetermined threshold. D. The PI matrix multiplies the risk's probability scales and the risk's impact scales, which fall between 0.0 and 1.0, to determine a risk
Sally is a project manager working on the Resource Planning process. She should consider all of the following when developing the resource requirements output except: A. WBS B. Supply purchase policies C. Resource rates D. Special knowledge and talents
All of the following are true regarding Pareto diagrams and Pareto theory except: A. Pareto diagrams are histograms. B. Pareto diagrams rank order factors. C. A small number of causes create the majority of problems. D. Pareto diagrams use two variables.
You are a project manager working in the automotive industry. You are performing quality control and decide to rank order the frequency of problem occurrences over time using which of the following: A. Control chart B. Pareto diagram C. Cause-and-effect diagram D. Scatter diagram
You know that PV = 475, AC = 430, EV = 480, EAC = 40, and BAC = 525. What is VAC? A. 440 B. 390 C. 485 D. 435
You are a project manager for Cashiers Systems. Your company produces cashiering systems and software for the retail industry. Your customer has requested a change that will change the characteristics of the cashiering system. You've described the characteristics of the cashiering system using this tool and technique of the Integrated Change Control process: A. Product description B. Product analysis C. Decomposition D. Configuration management
Write about organising and staffing in management.
0 Answers Mahatma Gandhi University,
What is the difference between contingency and mitigation plan?
You are a project manager for an agricultural supply company. You have just completed and obtained sign-off on the scope statement for your new Natural Bug Busters project. A key stakeholder has informed you that a deliverable is missing from the scope statement. This deliverable is a critical success factor. You should do which of the following? A. Inform the stakeholder that work not stated in the scope statement is excluded from the project. B. Modify the scope statement to reflect the new deliverable. C. Inform the stakeholder that this deliverable can be included in the next project since sign-off has already been obtained. D. Modify the scope statement after an approved change request has been received from the stakeholder.
Which of the following is true regarding constraints and assumptions? A. Constraints restrict the actions of the project team, and assumptions are considered true for planning purposes. B. Constraints are considered true for planning purposes, and assumptions limit the options of the project team. C. Constraints consider vendor availability and resource availability to be true for planning purposes. Assumptions limit the project teamwork within predefined budgets or time lines. D. Constraints and assumptions are inputs to the Initiation process. They should be documented, as they will be used throughout the project Planning process.
The project charter: A. Includes a product description, describes the business need of the project, and is published by the project manager B. Includes a product description, describes the business need of the project, and is published by the project sponsor C. Includes the contract when the project is performed by a vendor and is published by a manager external to the project D. Includes a product description, describes the business need of the project, and is published by a manager external to the project
The Critical Path Method is a mathematical tool and technique of the Schedule Development process. All of the following are true regarding CPM except: A. Determines a single early and late start date and a single early and late finish date B. Calculates expected value C. Focuses on the calculation of float time D. Shows the critical path, or the path with the longest duration
Design Patterns 
