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why is ITIL certification required? what is the use of ITIL foundation certification?
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Answer / vijay kumar allala
ITIL is framework which offers to streamline the IT-enabled
services in increasing the efficiency and effectiveness of
the support. ITIL foundation certification gives to
knowledge about the basic service level concepts like Call
center support/Incident management/Problem
management/change management.
| Is This Answer Correct ? | 15 Yes | 2 No |
Answer / guest
ITIL (®), is a series of documents that are used to aid the
implementation of a framework for IT Service Management, or
quoting the OGC
| Is This Answer Correct ? | 17 Yes | 7 No |
Answer / praveen kumar
The certification makes an professional to understand the IT practices and set of specialized organizational capabilities for providing value to customers in the form of services.
| Is This Answer Correct ? | 10 Yes | 1 No |
Answer / sathish
Getting ITIL foundation certified will help to gain the
confidence of your team / department and also will show
one's batter understanding of ITIL processes.
| Is This Answer Correct ? | 10 Yes | 5 No |
You have been assigned to a project in which the objectives are to expand three miles of the north-south highway through your city by two lanes in each direction. You are interested in implementing a new project process called design-build in order to speed up the project schedule. The idea is that the construction team will work on the first mile of the highway reconstruction. At the same lime, the design team is coming up with plans for the third mile of the reconstruction rather than completing all design before any construction begins. This is an example of: A. Managing the projects as a program B. Fast tracking C. Progressive elaboration D. Collocation
You are the project manager for Lucky Stars nightclubs. They specialize in live country and western band performances. Your newest project is in the Planning process. You've published the scope statement and scope management plan. The document that describes who will receive copies of this information as well as future project information, how it should be distributed, and how the information should be stored and filed is which of the following? A. Scope management plan B. Communications management plan C. Information distribution plan D. Project charter
Change control system, configuration management, performance measurement, additional planning, and project management information system are tools and techniques of which process? A. Integrated Change Control B. Scope Change Control C. Schedule change control D. Cost change control
Your project depends on a key deliverable from a vendor you've used several times before with great success. You're counting on the delivery to arrive on June 1. This is an example of : A. Constraint B. Objective C. Assumption D. Goal
You are a project manager responsible for the construction of a new office complex. You are taking over for a project manager who recently left the company. The prior project manager completed the project charter and the scope statement for this project. In your interviews with some key stakeholders, you conclude that the scope statement was poorly constructed. You know all of the following are true except: A. It will be difficult to assess future project decisions from this scope statement. B. It will be difficult to decompose the deliverables from this scope statement. C. It will be difficult to assess cost and time estimates from this scope statement. D. It will be difficult to create an accurate WBS from this scope statement.
Your project was just completed. Due to some unfortunate circumstances, the project was delayed causing cost overruns at the end of the project. Which of the following is true? A. You document the circumstances as lessons learned. B. You pay particular attention to archiving the financial records for this project. C. Your project ended due to starvation because of the cost overruns. D. You document the circumstances surrounding the project completion during the Scope Verification process.
You are a project manager for Swirling Seas Cruises food division. You're considering two different projects regarding food services on the cruise lines. The initial cost of Project Fish'n for Chips will be $800,000 with expected cash inflows of $300,000 per quarter. Project Picnic's payback period is six months. Which project should you recommend? A. Project Fish'n for Chips because its payback period is two months shorter than Project Picnic’s B. Project Fish'n for Chips because the costs on Project Picnic are unknown C. Project Picnic because Project Fish'n for Chips' payback period is four months longer than Project Picnic’s D. Project Picnic because Project Fish'n for Chips' payback period is two months longer than Project Picnic's
How do you handle change request?
What are the tools and techniques of the Contract Administration process? A. Contract change control system, payment system, payment requests B. Contract change control system, contract negotiations, payment system C. Contract change control system, contract negotiations, contract changes D. Contract change control system, performance reporting, payment system
Your project sponsor has requested a cost estimate for the project. She would like the cost estimate to be as accurate as possible as this might be her one and only chance to secure the budget for this project due to recent cuts in special projects. You decide: A. To use analogous estimating techniques B. To use bottom-up estimating techniques C. To use top-down estimating techniques D. To use expert judgment techniques
What are the tools and techniques used in the Initiation process? A. Project selection criteria, historical information, expert judgment B. Project selection methods, historical information, expert judgment C. Project selection criteria, expert judgment D. Project selection methods, expert judgment
The project schedule is used to determine all of the following except: A. Cost estimates B. Activity start dates C. Float times D. Activity end dates
Design Patterns 
