why is ITIL certification required? what is the use of ITIL foundation certification?
- 4 Answers
- 14521 Views
- I also Faced
- E-Mail Answers
Answer Posted / sathish
Getting ITIL foundation certified will help to gain the
confidence of your team / department and also will show
one's batter understanding of ITIL processes.
| Is This Answer Correct ? | 10 Yes | 5 No |
Post New Answer View All Answers
You’ve been assigned as a project manager on a research and development project for a new dental procedure. You’ve published the scope statement and are working on the scope management plan. What is the purpose of the scope management plan? A. It describes and documents a scope baseline to help make future project decisions. B. It decomposes project deliverables. C. It describes how project scope changes will be incorporated into the project and how project scope will be managed. D. It describes how cost and time estimates can be composed for project scope changes.
You are a project manager for Candy Works candy factory. Your project involves reporting information from the newly installed candy-counting machine to the financial system. This will give executives the ability to see production run counts at any time during the day. You need to purchase an expensive piece of hardware as part of this project. One of the vendors bidding on the project is a close friend. In order to win the bid, she needs to know how much money the company is willing to spend on the equipment and consulting. Your friend asks you to give her this confidential information and not tell anyone you did. Which of the following is the most appropriate response? A. Tell your friend that as a PMP, you're required to abide by the Project Management Professional Code of Professional Conduct and this would violate the code as it's a conflict of interest. B. Tell your friend that as a PMP, you're required to abide by the Project Management Professional Code of Professional Conduct and this would violate the code as it’s a personal gain. C. Tell your friend that as a PMP, you're required to abide by the Project Management Professional Standards and Ethics Code and this would violate the code as it’s a conflict of interest. D. Tell your friend that as a PMP, you’re required to abide by the Project Management Professional Standards and Ethics Code and this would violate the code as it’s an ethics violation.
You have collected the performance measurement documentation for your project to be included in the project archives. What is the purpose of the performance measurement documentation? A. It's used as part of the formal acceptance process to verify contract expenditures. B. It's reviewed to make certain the project goals and objectives were met. C. It's included in the project archive documentation after confirming the accuracy of the measurements. D. It’s used as historical information for future project that are similar in scope to this project.
During the opening rounds of contract negotiation, the other party uses a fait accompli lactic. Which of the following is true? A. One party agrees to accept the offer of the other party but secretly knows they will bring the issue hack up at a later time. B. One party claims the issue under discussion was documented and accepted as part of Scope Verification. C. One party claims the issue under discussion has already been decided and can't be changed. D. One party claims to accept the offer of the other party provided a contract change request is submitted describing the offer in detail.
What change would you like to bring in the management of your previous organization ?
During which project management process are risk and stakeholder's ability to influence project outcomes the highest at the beginning of the process? A. Planning B. Executing C. Initiation D. Controlling
What are the 10 knowledge areas of project management?
This measurement is the value of the work that's been completed to date: A. PV B. AC C. EV D. EAC
Your selection committee meets on a semiannual basis. They've determined that projects must meet or exceed a specific profit limit in order to be accepted and prioritized on the project list. Which of the following is true? A. The selection committee has defined project selection criteria, which is a tool and technique of Initiation. B. The selection committee has defined project selection methods, which is a tool and technique of Initiation. C. The selection committee has defined project selection methods, which is an input to Initiation. D. The selection committee has defined project selection criteria, which is an input to Initiation.
Project managers have the highest level of authority and the most power in which type of organizational structure? A. Projectized B. Strong matrix C. Functional D. Balanced matrix
Brainstorming and the Delphi technique are two types of information-gathering techniques found in which process? A. Risk Management Planning B. Risk Response Control C. Risk Identification D. Quantitative Risk Analysis
You know that change control systems are important as they describe how to submit change requests and document how to manage the change, track the status, and determine the management impacts of the change. Each of the following processes in the Controlling process group uses a change control system as one of its tools and techniques except: A. Integrated Change Control B. Quality Control C. Scope Change Control D. Schedule Control
You are a project manager for a growing dairy farm. They offer their organic dairy products regionally and are expanding their operations to the West Coast. They're in the process of purchasing and leasing dairy farms to get operations under way. You are in charge of the network operations part of this project. An important deadline is approaching that depends on the successful completion of the testing phase. You've detected some problems with your hardware in the testing phase and discover that the hardware is not compatible with other network equipment. You take corrective action and exchange the hardware for more compatible equipment. Which of the following is true? A. This is not a corrective action involves human resources, not project resources. B. Corrective action is taken here to make sure the future project outcomes are aligned with the project plan. C. Corrective action is not necessary in this case as the future project outcomes aren't affected. D. Corrective action serves as the change request to authorize exchanging the equipment.
You are in the Planning process of your project, and your project sponsor has requested an accurate cost estimate in two weeks from today. You'll use which of the following techniques to provide her with the most accurate cost estimate? A. Bottom-up B. Analogous C. Top-down D. Earned value
Describe size oriented metrics.
