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why is ITIL certification required? what is the use of ITIL foundation certification?
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Answer Posted / sathish
Getting ITIL foundation certified will help to gain the
confidence of your team / department and also will show
one's batter understanding of ITIL processes.
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You are a contract project manager for a wholesale flower distribution company. Your project is to develop a website for the company that allows retailers to place their flower orders online. You will also provide a separate link for individual purchases that are ordered. This project involves coordinating the parent company, growers, and distributors. You are preparing a performance review and have the following measurements at hand: PV = 300; AC = 200; and EV = 250. What is the CPI of this project? A. 0.80 B. 1.25 C. 1.5 D. 0.83
You know that the next status meeting will require some discussion and a decision for a problem that has surfaced on the project. In order to make the most accurate decision, you know that the number of participants in the meeting should be limited to: A. 1 to 5 B. 5 to 11 C. 7 to 16 D. 10 to 18
You are the project manager for a large construction project. The project objective is to construct a set of outbuildings to house the Olympic support team that will be arriving in your city 18 months from the project start date. Resources are not readily available as they are currently assigned to other projects. Jack, an expert crane operator, is needed for this project two months from today. Which of the following skills will you use to get Jack assigned to your project? A. Negotiation and influencing skills B. Communication and organizational skills C. Communication skills D. Problem-solving skills
If you know expected value is 500 and the standard deviation is 12, you can say with approximately a 95 percent confidence rating which of the following? A. The activity will take between 488 and 512 days. B. The activity will take between 464 and 536 days. C. The activity will take between 494 and 506 days. D. The activity will take between 476 and 524 days.
You do not expect the types of variances that have occurred on the project to date to continue. If BAC = 300, ETC = 275, PV= 300, AC = 200, EV = 250, and CPI = 1.25, what is the EAC? A. 240 B. 250 C. 475 D. 150
You are working on a project that was proceeding well until a manufacturing glitch occurred that requires corrective action. It turns out the glitch was an unintentional enhancement to the product, and the marketing people are absolutely crazy about its potential. The corrective action is canceled, and you continue to produce the product with the newly discovered enhancement. As the project manager, you know that a change has occurred to the project scope. Which of the following is true? A. Project scope changes do not require CCB approval. B. Performance measurement baselines are affected by scope changes. C. Project scope change uses inspection to determine if change has occurred. D. Project scope change uses workarounds to correct unexpected problems with scope change.
You are a project manager working in the automotive industry. You are performing quality control and decide to rank order the frequency of problem occurrences over time using which of the following: A. Control chart B. Pareto diagram C. Cause-and-effect diagram D. Scatter diagram
You are a project manager and are in the Closing process of the project. Your customer has been presented with a formal acceptance and sign-off document. They refuse to sign, claiming the product does not meet their expectations. You know that this situation could have been prevented by doing all of the following except : A. Documenting the requirements B. Documenting the customer's refusal to sign C. Performing quality inspections during the process D. Requesting sign-off at important milestones
How do you motivate team members?
You are a project manager with technical expertise in the pharmaceutical industry. You've decided to try your hand at project management in the entertainment industry. Which of the following is true? A. You will likely be successful because communication skills are your strong suit. You anticipate having technical experts on your project team to address industry specifics that you're not familiar with. B. You will likely be successful because your organizational skills are excellent. You anticipate having technical experts on your project team to address industry specifics that you're not familiar with. C. You will probably be successful because you have a friend in the entertainment industry that has briefed you on all the important aspects of this project that you'll need to know. You anticipate having technical experts on your project team to address industry specifics that you're not familiar with. D. You will probably not be successful because you have little knowledge of the entertainment industry even though you anticipate having technical experts on your project team to address industry specifics that you're not familiar with.
Which of the following processes involves receiving bids and proposals and applies evaluation criteria to the proposals to rank order the sequence of award? A. Contract Administration B. Procurement C. Source Selection D. Solicitation
You are a project manager for a growing dairy farm. They offer their organic dairy products regionally and are expanding their operations to the West Coast. They're in the process of purchasing and leasing dairy farms to get operations under way. The sub project manager in charge of network operations has reported some hardware problems to you. You’re also having some other coordinating and integrating other elements of the project. Which of the following is true? A. You are in the Project Plan Execution process. B. Your project team doesn't appear to have the right skills and knowledge needed to perform this project. C. You are in the Information Distribution process. D. Your project team could benefit from some team-building exercises.
What is the difference between risk impact and risk probability?
You are constructing a probability/impact risk rating matrix for your project. Which of the following is true? A. The PI matrix multiplies the risk's probability by the cost of the impact to determine an expected value of the risk event. B. The PI matrix multiplies the risk's probability scales, which fall between 0.0 and 1.0, and the risk’s impact scales to determine a risk score. C. The PI matrix multiplies the risk's probability by the expected value of the risk event to determine the risk impact and assign a risk score based on a predetermined threshold. D. The PI matrix multiplies the risk's probability scales and the risk's impact scales, which fall between 0.0 and 1.0, to determine a risk
What is the concept of project management?
