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why is ITIL certification required? what is the use of ITIL foundation certification?
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Answer Posted / praveen kumar
The certification makes an professional to understand the IT practices and set of specialized organizational capabilities for providing value to customers in the form of services.
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You are working on a project that was proceeding well until a manufacturing glitch occurred that requires corrective action. It turns out the glitch was an unintentional enhancement to the product, and the marketing people are absolutely crazy about its potential. The corrective action is canceled, and you continue to produce the product with the newly discovered enhancement. As the project manager, you know that a change has occurred to the project scope. Which of the following is true? A. Project scope changes do not require CCB approval. B. Performance measurement baselines are affected by scope changes. C. Project scope change uses inspection to determine if change has occurred. D. Project scope change uses workarounds to correct unexpected problems with scope change.
Integrity in the project management field is accomplished through all of the following except: A. Training to learn how to manage relationships with others from different cultures B. Adhering to an ethical code C. Applying established project management processes D. Following the Project Management Professional Code of Professional Conduct
You are a project manager in the manufacturing industry. You are using sample variance measurements to monitor the results of the process over time. Which tool and technique of Quality Control are you using? A. Statistical sampling B. Scatter diagrams C. Control charts D. Pareto diagrams
During which project management process are risk and stakeholder's ability to influence project outcomes the highest at the beginning of the process? A. Planning B. Executing C. Initiation D. Controlling
Performance reporting tools and techniques include all of the following except: A. Earned value analysis B. Statistical sampling C. Variance analysis D. Performance reviews
All of the following arc tools and techniques of the Project Plan execution process except： A. Project management information system B. Work authorization system C. Organizational policies D. General management skills
You are a project manager for Penguin Software. Your company creates custom software programs for hospitals and large dental offices. You have just completed a project and are performing earned value analysis, trend analysis, and performance reviews. Which of the following is true? A. This is performance measurement documentation, which is an input to the Contract Closeout process B. This is performance measurement documentation, which is an input to the Administrative Closure process C. These are performance reporting tools and techniques of the Administrative Closure process D. These are performance reporting tools and techniques of the Contract Closeout process
The outputs of the Administrative Closure process include all of the following except: A. Project archives B. Project closure C. Lessons learned D. Formal acceptance
Project selection criteria might include: A. Benefit measurement methods B. Constrained optimization analysis C. NPV calculations D. Potential market share or increased public perception
As a project manager, you know that the most important activity to ensure customer and stakeholder satisfaction is which of the following: A. Documenting the requirements B. Documenting the performance measurements C. Reporting changes and updating the project plan and other project documents where appropriate D. Reporting project status timely and regularly
Which of the following processes serve as inputs to each other? A. Executing and Controlling B. Planning and Executing C. Planning and Controlling D. Executing and Initiation
Explain the concept of total quality management.
You need to convey some very complex, detailed information to the project stakeholders. The best method of communicating this kind of information is? A. Verbal B. Vertical C. Horizontal D. Written
Each of the following is true regarding the risk management plan except: A. The risk management plan is an output of the Risk Management Planning process B. The risk management plan includes a description of the responses to risks and triggers. C. The risk management plan includes thresholds, scoring and interpretation methods, responsible parties, and budgets. D. The risk management plan is an input to all the remaining risk planning processes.
You are a project manager for Penguin Software. Your company creates custom software programs for hospitals and large dental offices. You have just completed a project and are gathering the documentation of the product of the project. This might include all of the following except: A. Technical specifications B. Electronic files C. Programming plans D. Performance measurements
