Interested to Buy Any Domain ? << Click Here >> for more details...
why is ITIL certification required? what is the use of ITIL foundation certification?
- 4 Answers
- 16240 Views
- I also Faced
- E-Mail Answers
Answer Posted / praveen kumar
The certification makes an professional to understand the IT practices and set of specialized organizational capabilities for providing value to customers in the form of services.
| Is This Answer Correct ? | 10 Yes | 1 No |
Post New Answer View All Answers
What is the purpose of the project charter? A. To recognize and acknowledge the project sponsor B. To recognize and acknowledge the existence of the project and commit organizational resources to the project C. To acknowledge the existence of the project team, project manager, and project sponsor D. To describe the selection methods used to choose this project over its competitors
The project manager has the greatest influence over quality during which process? A. Quality Planning B. Quality Assurance C. Quality Control D. Quality Change Control
All of the following are true regarding the ADM method except: A. It's a tool and technique of Activity Sequencing. B. It uses one time estimate to determine durations. C. It's also called AOA. D. It's rarely used today.
During the opening rounds of contract negotiation, the other party uses a fait accompli lactic. Which of the following is true? A. One party agrees to accept the offer of the other party but secretly knows they will bring the issue hack up at a later time. B. One party claims the issue under discussion was documented and accepted as part of Scope Verification. C. One party claims the issue under discussion has already been decided and can't be changed. D. One party claims to accept the offer of the other party provided a contract change request is submitted describing the offer in detail.
Which of the following is true regarding NPV? A. NPV assumes reinvestment at the cost of capital. B. NPV decisions should be made based on the highest value for all of the selections. C. NPV assumes reinvestment at the prevailing rate. D.NPV assumes reinvestment at the NPV rate.
What are the Initiation process outputs? A. Project charter, historical information, and project manager identification and assignment B. Project charter, project manager identification and assignment, constraints, and assumptions C. Project charter, historical information, constraints, and assumptions D. Project charter, constraints, and assumptions
Which of the following are tools and techniques of the Initiation process? A. Project selection methods and expert judgment B. Project selection criteria and expert judgment C. Constraints and assumptions and expert judgment D. Expert judgment and project charter
You are the project manager for Lucky Stars nightclubs. They specialize in live country and western band performances. Your newest project is in the Planning process. You are working on the WBS. The finance manager has given you a numbering system to assign to the WBS. Which of the following is true? A. The numbering system is a unique identifier known as the code of accounts, which is used to track the costs of the WBS elements. B. The numbering system is a unique identifier known as the WBS dictionary, which is used to track the descriptions of individual work elements. C. The numbering system is a unique identifier known as the code of accounts, which is used to track time and resource assignments for individual work elements. D. The numbering system is a unique identifier known as the WBS dictionary, which is used to assign quality control codes to the individual work elements. ?
All of the following are tools and techniques of the Schedule Development process except? A. CPM B. RAM C. GERT D. PERT
You are a project manager who believes people will always perform at their best if given the proper expectations and motivation. Which theory do you subscribe to? A. Theory X B. Hygiene theory C. Contingency theory D. Theory Y
You are the project manager for a new construction project in your city. Your longtime personal friend is bidding on the project. They've asked you to give them an indication of the budget for this project so that they do not overbid and lose the deal. What is the most appropriate response? A. Give the information to your friend. You know their character and can trust that they won't tell anyone. B. Tell your friend that after all this time, they should know you better than to think you'd put your personal integrity on the line or compromise your job due to a conflict of interest. Decline to give them the information. C. Tell your friend you'll give them the information if they'll promise not to tell anyone and if they'll agree to help you out with some materials on your basement-refinishing project. D. Give the information to your friend and inform the project sponsor so that the information can be shared with the other bidders as well.
How do you communicate bad news in your team?
Your company provides answering services for several major catalog retailers. The number of calls coming into the service center per month has continued to increase over the past 18 months. The phone system is approaching the maximum load limits and needs to be upgraded. You've been assigned to head up the upgrade project. Based on the company's experience with the vendor who worked on the last phone upgrade project, you're confident they'll be able to assist you with this project as well. Which of the following is true? A. You’ve made an assumption about vendor availability and expertise. The project came about due to a business need. B. Vendor availability and expertise are constraints. The project came about due to a business need. C. You've made an assumption about vendor availability and expertise. The project came about due to a marketing demand. D. Vendor availability and expertise are constraints. The project came about due to a marketing demand.
You are the project manager for your company's annual Spring Fling. You've made all the plans and reserved the outdoor grounds for the appropriate day and time. You are now two days away from the big day, and the forecast is calling for light rain showers in the afternoon. You rented tents just in case this risk occurred. This is an example of which Risk Response Planning tool and technique? A. Passive acceptance B. Contingency planning C. Avoidance D. Transference
Which of the following is true regarding IRR? A. IRR assumes reinvestment at the cost of capital. B. IRR is the discount rate when NPV is greater than zero. C. IRR is a constrained optimization method. D. IRR is the discount rate when NPV is equal to zero. ?
