why is ITIL certification required? what is the use of ITIL foundation certification?
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Answer Posted / praveen kumar
The certification makes an professional to understand the IT practices and set of specialized organizational capabilities for providing value to customers in the form of services.
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What is the concept of project management?
You know that BAC = 375, PV = 300, AC = 200, and EV = 250. Variances that have occurred on the project to date are not expected to continue. What is the ETC? A. 75 B. 50 C. 125 D. 150
You are the project manger for Xylophone Phonics. They produce children's software programs that teach basic reading and math skills. You are ready to assign project roles, responsibilities, and reporting relationships. Which project Planning process are you working on? A. Resource Planning B. Organizational Planning C. Staff Acquisition D. Human Resource Acquisition
During a recent team meeting, you reached a resolution to a problem that's been troubling the team for several weeks. You took responsibility for searching out the facts of this problem and uncovered the right answer to this problem. You presented the facts at the project status meeting, and everyone reached agreement on the recommended solution based on the facts you presented. This is an example of what type of conflict resolution technique? A. Compromise B. Smoothing C. Confrontation D. Forcing
You are the project manager for a new construction project in your city. Your longtime personal friend is bidding on the project. They've asked you to give them an indication of the budget for this project so that they do not overbid and lose the deal. What is the most appropriate response? A. Give the information to your friend. You know their character and can trust that they won't tell anyone. B. Tell your friend that after all this time, they should know you better than to think you'd put your personal integrity on the line or compromise your job due to a conflict of interest. Decline to give them the information. C. Tell your friend you'll give them the information if they'll promise not to tell anyone and if they'll agree to help you out with some materials on your basement-refinishing project. D. Give the information to your friend and inform the project sponsor so that the information can be shared with the other bidders as well.
You are a project manager responsible for the construction of a new office complex. You are taking over for a project manager who recently left the company. The prior project manager completed the project charter and the scope statement for this project. In your interviews with some key stakeholders, you conclude that the scope statement was poorly constructed. You know all of the following are true except: A. It will be difficult to assess future project decisions from this scope statement. B. It will be difficult to decompose the deliverables from this scope statement. C. It will be difficult to assess cost and time estimates from this scope statement. D. It will be difficult to create an accurate WBS from this scope statement.
A project is considered successful when: A. The product of the project has been manufactured. B. The project sponsor announces the completion of the project. C. The product of the project is turned over to the operations area to handle the ongoing aspects of the project. D. The project meets or exceeds the expectations of the stakeholders.
The project manager has the greatest influence over quality during which process? A. Quality Planning B. Quality Assurance C. Quality Control D. Quality Change Control
What are the different types of software risks?
You are the project manager for a construction company that is building a new city and county office building in your city. You recently looked over the construction site to determine if the work to date was conforming to the requirements and quality standards. Which tool and technique of Quality Control are you using? A. Performance measurements B. Inspection C. Sampling D. Prevention
You are a contract project manager for a wholesale flower distribution company. Your project is to develop a website for the company that allows retailers to place their flower orders online. You will also provide a separate link for individual purchases that are ordered, packaged, and mailed to the consumer directly from the grower's site. This project involves coordinating the parent company, growers, and distributors. You are preparing a performance review and have the following measurements at hand: PV = 300; AC = 200; and EV = 250. What do you know about this project? A. The EAC is a positive number, which means the project will finish under budget. B. You do not have enough information to calculate CPI. C. The CV is a negative number in this case, which means you've spent less than what you planned as of the measurement date. D. The CV is a positive number in this case, which means you're under budget as of the measurement date.
You are an international project manager from the United States living in a foreign country. The project you're working on has lasted two-and-a-half years. During that time, you've really gotten to feel comfortable in the foreign country and have enjoyed living in their culture. The project has just ended, and you've returned to the United States. Upon your return, you're surprised to find that you're feeling a little disoriented as you've gotten so used to the foreign culture and its slower pace that you've forgotten what some things are like in the US. This experience is known as: A. Diversity shock B. Global norming C. Culture shock D. Culture norming
You need to convey some very complex, detailed information to the project stakeholders. The best method of communicating this kind of information is? A. Verbal B. Vertical C. Horizontal D. Written
You are the project manager for Design Your Web Site, Inc. Your company is designing the website for a national grocery score chain. You have your activity list in hand and are ready to diagram the activity dependencies using the PD technique. You know that: A. PDM uses AON diagramming methods. B. PDM uses AOA diagramming methods. C. PDM uses ADM diagramming methods. D. PDM uses PDM diagramming methods.
You are a project manager for an international marketing firm. You are ready to assign resources to your new project using a work authorization system. All of the following are true except: A. Work authorization systems clarify and initiate the work for each work package. B. Work authorization systems are written procedures defined by the organization. C. Work authorization systems are tools and techniques of the Project Plan Execution process. D. Work authorization systems are an output of the Project Plan Execution process.
