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why is ITIL certification required? what is the use of ITIL foundation certification?
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ITIL (®), is a series of documents that are used to aid the
implementation of a framework for IT Service Management, or
quoting the OGC
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When a project is being performed under contract, the product description is provided by which of the following? A. The buyer B. The project sponsor C. The project manager D. The contractor
How do you handle conflicts in the Team Management ?
The project manager, stakeholders, and project team members all have roles and responsibilities throughout the project. As the project manager, you might link the project scope definition to the project roles and indicate which activities each person will participate in. You might display this information in which of the following ways: A. PDM B. RAM C. SOW D. RRM
Your project progressed as planned up until yesterday. Suddenly, an unexpected risk event occurred. You quickly devised a response to deal with this negative risk event using which of the following tools and techniques of Risk Monitoring and Control? A. Risk management plan updates B. Workarounds C. Corrective action D. Additional risk identification
You are constructing a probability/impact risk rating matrix for your project. Which of the following is true? A. The PI matrix multiplies the risk's probability by the cost of the impact to determine an expected value of the risk event. B. The PI matrix multiplies the risk's probability scales, which fall between 0.0 and 1.0, and the risk’s impact scales to determine a risk score. C. The PI matrix multiplies the risk's probability by the expected value of the risk event to determine the risk impact and assign a risk score based on a predetermined threshold. D. The PI matrix multiplies the risk's probability scales and the risk's impact scales, which fall between 0.0 and 1.0, to determine a risk
Which of the following contracts should you use for projects that have a degree of uncertainty and require a large investment early in the project life cycle? A. Fixed price B. Cost reimbursable C. Lump sum D. Unit price
Which of the following is true regarding the staffing management plan needed for project activities? It is an output of the Resource Planning process. A. It details the resource requirements and the quantity of resources needed for project activities. It is an output of the Resource Planning process. B. It details how and when staff resources will be brought on and take off the project. It is an output of the Organizational Planning process. C. It details how and when staff resources wilt be brought on and take off the project. It is an output of the Resource Planning process. D. It details the resource requirements and the quantity of resources needed for project activities. It is an output of the Organizational Planning process.
Deliverables can be described as: A. The purpose for undertaking the project B. The verifiable results of products or services that must be produced to consider the project complete C. The specifications regarding the goals of the project that must be produced to consider the project complete D. The measurable outcomes of the project goals
You are the project manager for a large construction project. The project objective is to construct a set of outbuildings to house the Olympic support team that will be arriving in your city 18 months from the project start date. Resources are not readily available as they are currently assigned to other projects. Jack, an expert crane operator, is needed for this project two months from today. Which of the following skills will you use to get Jack assigned to your project? A. Negotiation and influencing skills B. Communication and organizational skills C. Communication skills D. Problem-solving skills
Each of the following is true regarding the risk management plan except: A. The risk management plan is an output of the Risk Management Planning process B. The risk management plan includes a description of the responses to risks and triggers. C. The risk management plan includes thresholds, scoring and interpretation methods, responsible parties, and budgets. D. The risk management plan is an input to all the remaining risk planning processes.
You have just prepared an RFP for release. Your project involves a substantial amount of contract work detailed in the RFP. Your favorite vendor drops by and offers to give you and your spouse the use of their company condo for your upcoming vacation. It's located in a beautiful resort community that happens to be one of your favorite places to go for a get away. What is the most appropriate response? A. Thank the vendor but decline the offer, as you know this could be considered a conflict of interest. B. Thank the vendor and accept. This vendor is always offering you incentives like this, so this offer does not likely have anything to do with the recent RFP release. C. Thank the vendor, accept the offer, and immediately tell your project sponsor so they're aware of what you're doing. D. Thank the vendor but decline the offer because you've already made another arrangement for this vacation. Ask them if you can take a rain check and arrange another time to use the condo.
Your nonprofit organization is preparing to host its first annual 5K run/walk in City Park. You worked on a similar project for the organization two years ago when it co-hosted the 10K run through Overland Pass. Which of the Initiation process inputs might be helpful to you on your new project? A. The strategic plan, because you'll want to make sure the project reflects the overall strategic direction of the organization. B. Historical information on the 10K run project. You might be able to gather helpful project information since this new project is similar in nature. C. The product description, which would describe all the details of the run/walk program. D. Historical information from the recent blood drive project.
The Project Integration Management knowledge area is made up of which of the following processes? A. Initiation, Project Plan Development, and Integrated Change Control B. Project Plan Development, Project Plan Execution, and Integrated. C. Project Plan Development, Initiation, and Scope Planning D. Initiation, Scope Planning, and Integrated Change Control
Project managers use this conflict resolution technique most often： A. Smoothing B. Confronting C. Naming D. Forcing
You are the project manager for Heart of Texas casual clothing company. They're introducing a new line of clothing called Black Sheep Ranch Wear. You will outsource the production of this clothing line to a vendor. The vendor has requested a SOW. All of the following are true except: A. The SOW contains a description of the new clothing line. B. As the purchaser, you are required to write the SOW. C. The SOW contains the objectives of the project. D. The vendor requires a SOW to determine if they can produce the clothing line given the very detailed specifications of this project.
