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why is ITIL certification required? what is the use of ITIL foundation certification?
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Answer Posted / guest
ITIL (®), is a series of documents that are used to aid the
implementation of a framework for IT Service Management, or
quoting the OGC
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You are a project manager for Uncle Sam's Flag Company. Your company has designed a new line of products featuring the American flag. Due to some unique circumstances, the products are in hot demand and the project sponsor has asked you to do whatever it takes to get this project completed early and make the products available. You regularly check the progress of the project with your team members using which of the following techniques? A. E-mail communication B. Status review meetings C. Project management information systems D. Receiver communication model
You are preparing a diagram that plots two variables, the dependent variable and the independent variable, to see the relationship between the two elements. What kind of diagram are you using? A. Cause-and-effect diagram B. Control chart C. Flowchart D. Scatter diagram
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You are a project manager for Star Light Strings. Star Light manufactures strings of lights for outdoor display. Their products range from simple light strings to elaborate lights with animal designs, bug designs, memorabilia, and so on. Your newest project requires a scope change. You have documented the characteristics of the product and its functionality using which of the following tools and techniques? A. Change control system B. Corrective action C. Configuration management D. Updates to the scope management plan
Which of the following might require rebaselining of the cost baseline? A. Corrective action B. Revised cost estimates C. Updates to the cost management plan D. Budget updates
You are the project manager for a software consulting firm that is working on developing a new software program for a customer in another country. Things seem to be progressing well. Recently, your stakeholders examined the work of the project and formally accepted the work results. Which process was just performed? A. Scope Verification B. Quality Assurance C. Performance Reporting D. Quality Control
The tools and techniques of Source Selection include all of the following except: A. Contract negotiation B. Work authorization system C. Weighting systems D. Independent estimates
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How to track your team members?
Name the ethical code you'll be required to adhere to as a PMP. A. Project Management Policy and Ethics Guide B. Project Management Professional Standards and Ethics C. Project Management Code of Professional Ethics D. Project Management Professional Code of Professional Conduct
You are a project manager working in the automotive industry. You are performing quality control and decide to rank order the frequency of problem occurrences over time using which of the following: A. Control chart B. Pareto diagram C. Cause-and-effect diagram D. Scatter diagram
You are the project manager for Design Your Web Site, Inc. Your company is designing the website for a national grocery store chain. You have your activity list in hand and several time estimates and are ready to diagram the activity dependencies. You should use which of the following? A. PDM techniques B. PDM or ADM techniques C. AON techniques D. ADM techniques
Which of the following brings together a set of tools and techniques used to describe, organize, and monitor the work of project activities? A. Project managers B. Guide to the PMBOK C. Project management D. Stakeholders
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