Interested to Buy Any Domain ? << Click Here >> for more details...
What is SHRINKAGE and ATTRITION..?
If anyone knows please let me know..!
- 28 Answers
- 271142 Views
- Aegis, BPO, Fidelity, HCL, InTarvo Technologies, Intelenet Global Services, TATA, Vodafone, XYZ Corporation, I also Faced
- E-Mail Answers
Answer Posted / amit
Shrinkage:- Number of absent agents, which are roasted and they are not come on that day, that is call shrinkage.
Formula: Number of Absent Agents/ Total count of Agents * 100
Example: Number of Absent Agents:- 4
Total count of Agents:- 20
Shrinkage(%):- 4/20*100 = 20%
____________________________________________________________
Attrition:- As per the forcast and manpower, we lost any single person that is call attrition.
Formula:- Number of Attrition/ opening count of Agents+ closing count of Agents*100/2
Example:- Number of Attrition: 2
Opening count of Agents: 20
Closing count of Agents: 18
Attrition(%):- 2/(20+18)*100/2 = 10.52%
| Is This Answer Correct ? | 1 Yes | 4 No |
Post New Answer View All Answers
how are you qualified for this job?
How to deal with the difficult customer?
Extra initiative by u in your current organization other than your KRA (Routine work)
General Topic
How can you build customer loyalty?
If you had power'what you would had to do with it?
Speak on photography ?
10. Employees tell you exactly when services will be performed
How you would be an asset to this organization?
What are the question being asked by HSBC???
what the daily rutien of sunday
What is your toughest or most challenging experience in life and how did you handle it?
speak about mobile communication for 4minutes(topic)
I like to perform well in pick and speek round what are the tips?
What are the different types of bpo’s? : bpo
