how do you tackle a difficult customer
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- State Bank Of India SBI, I also Faced
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Answer / manndown2earth
We have to deal all customers/clients with politeness. If a
person is not satisfied or he is behaving unreasonable,
then only work will satisfy him. Customer satisfaction is
panacea for such tricky customer.
| Is This Answer Correct ? | 23 Yes | 5 No |
Answer / shags
To tackle a difficult customer, you have to find out what
he needs i.e what is it that is making him irritated. the
main cause behing it? and when u know the cause you should
work towards it to find a solution to his problem.
| Is This Answer Correct ? | 14 Yes | 0 No |
Answer / jyoti
behind every strange behaviour ther lies a reason he/she
may be irritated due to either getiing things delayed or
due to no response to her in the office so first of all
one has to know the reason and then carefully solve it
| Is This Answer Correct ? | 16 Yes | 3 No |
Answer / kuldeep rawat
to tackle a difficult customer first of all we have to
apolazie for all the problem he/she face than we have to
listen the customer carefully without intrreupting them
and then offer a solution to the customer
this we have to apply LAST
L - LISTEN
A - APOLOZIE
S - SATISFIED
T - THANKS
| Is This Answer Correct ? | 9 Yes | 2 No |
Answer / suresh
dificult customer means who have a proble with us ,
first afole we have to understand whats his proble
and we have to tell him a polite maner,
some customers cant understand properly because some resons
like language we have to tell him clearly .
dificult customer cant listen what we are saying because he
faced a problem with our product ar service ,we have to to
try to solve his probem and tell him a clear maner,
| Is This Answer Correct ? | 7 Yes | 3 No |
Answer / kannan
First of all we should assure him that we can solve his
problem, enhance the service level to customer expectation
as each and every customer have their own expectation on
service level by frequently call him or communicate him
either personally or over phone till he feels that his
problem are taken care of. Once we get into confident of
customer, the difficult customer become an easy customer to
us.
| Is This Answer Correct ? | 3 Yes | 2 No |
Answer / alex
okay here all of us as a human being should first understand what is behaviour...all humans have their own character...some could be really rude BUT we should listen to what they say before we prejudge that particular person...probably preciously the customer would have gone through a though time with customer service and be very patient..! try to grab their attention just to explain the purpose of the call...DO IT!
| Is This Answer Correct ? | 2 Yes | 1 No |
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