Answer / neelam adhikari

The key skill of closing is patience, the excitement of
success can make the salesmen nervous, unattentive to
customers queries/doubts, forgetfull and hurried which will
leave the customer doubting him and the product both.While
closing any sale, I solve all the postpurchase queries of
the customer to best of my knowledge and confirmity, if
customer arises any point which is presently not taken care
by us but should be, I make sure i encorporate it in our
system. Tell him how and in what cases we will be providing
him after sale services.Will give him all the details of
contacts he might need and the feedback system we follow
and whom to contact if he faces any trouble with any person
or product of the company, this will make him feel secure
and the company trustworthy. Closing is very important in
one time purchase itmes or services but these are the
customers who once satisfied will never leave and hence
utmost clarity and transparency should be taken becuase you
cant befool the customer and if you are sucessfull in doing
it for first time you cannot estimate the harm he will do
to the brand once he realises it.
The way you create sense of urgency is by being fast in the
closing process, ignoring customers queries.this leaves the
cutomer under the impression of being forced to buy or
mistrusting the brand since he feels you are hiding
something from him.

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