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What is BPO?
- 9 Answers
- 23406 Views
- ADP, BPO, FastSource, FirstSource, Genpact, HCL, Serco, Wipro, WNS, I also Faced
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Answer / venkat@cvsr-knl
B.P.O is a bussiness process outsourcing..
it means,,,
solve the custmer queries nd providing infom also thru
making nd recieving phone cals..
nd also send nd recieving mails...
provide quality resource nd low cost nd within the time
done the work in contractual basis to third party..
| Is This Answer Correct ? | 27 Yes | 1 No |
Answer / t.ramya
bpo means responding to inbound calls and outbound
calls..solve that customer quires, via send to
chating,mail,phone calls.
that is a bussiness process outsousing..
| Is This Answer Correct ? | 26 Yes | 3 No |
Answer / pavithra
BPO stands for business process outsourcing.
it actually means outsourcing for a particular business.
BPO acts as a mediator between the customer and the organisation. Since the customer cant directly contact the developer for his queries, he contacts bpo or customer service center to clarify his issue.
In BPO we have two Processes 1)Voice 2) Non-Voice
In Voice we Have 2 other process 1) Inbound 2) Outbound
1)Inbound-we will get the calls from the customers regarding their issues or any info needed
2)outbound-we need to make a call to d customers regarding our products.it is like tele-marketing ,sales job
| Is This Answer Correct ? | 23 Yes | 0 No |
Answer / guest
BPO means business process outsourcing. Atending calls from
us/uk/European countries
| Is This Answer Correct ? | 38 Yes | 16 No |
Answer / arpan chauhan
BPO stands for bussiness process outsoucing in which we are
making and recieving calls to solve the queries of customer
based on the product that we are providing to that customer.
....... arpan chauhan
| Is This Answer Correct ? | 13 Yes | 1 No |
Answer / vishnu
BPO means Business Process Outsouce. Attending the calls and replying through email of us/uk etc ..... regarding their queries.
| Is This Answer Correct ? | 15 Yes | 5 No |
Answer / satish mali
BPO means Business Process Outsourcing when a company
decides to outsource non core work process to another
company with expertise in it.It is called BPO
| Is This Answer Correct ? | 10 Yes | 0 No |
Answer / rajesh khutrapali
BPO is Buisness Process Outsourcing. Its concept is to outsource workforce to developing countries by the developed countries to minimize costs and maximize the profits.
| Is This Answer Correct ? | 10 Yes | 0 No |
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diff b/w inbound & outbound
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