Answer Posted / pavithra

BPO stands for business process outsourcing.
it actually means outsourcing for a particular business.
BPO acts as a mediator between the customer and the organisation. Since the customer cant directly contact the developer for his queries, he contacts bpo or customer service center to clarify his issue.
In BPO we have two Processes 1)Voice 2) Non-Voice
In Voice we Have 2 other process 1) Inbound 2) Outbound
1)Inbound-we will get the calls from the customers regarding their issues or any info needed
2)outbound-we need to make a call to d customers regarding our products.it is like tele-marketing ,sales job

what is insurance

1871

---

i m under graduation student in B.A Stream. what is career in Genpact..

2353

---

How would you teach an old customer to browse a file on her desktop or PC, let us consider the person who isn't that good at computers?

1362

---

why you are opting BPO jobs if you having a degree of MSc?

2261

---

I have,on an average spent 2.5 years in every company that I have worked for. Only this time I am planing to move out in 6 months. I am being asked the same question in every interview, as to why I am leaving so soon. I cant tell them that I do not like the current company that I am working for. What is the best answer that I can possibly give? I am being judged for stability wihch is not true in my case

2018

---

---

What is the biggest challenge you have faced in work in the past 12 months?

1834

---

How can you build customer loyalty?

772

---

what are your good qualities to be a team leader

1562

---

i am 10 pass with cbse board can i get a job in call center

4942

---

Had you thought of leaving your present position before? If yes, what do you think held you there

2368

---

Can you explain the color red to a blind person?

1567

---

what is crm?

1205

---

why animal cells are not totipotent like plant cell?

3562

---

speak about joint family v/s nuclear family

2647

---

What is off-shore outsourcing?

798

---