Interested to Buy Any Domain ? << Click Here >> for more details...
What is BPO?
- 9 Answers
- 23129 Views
- ADP, BPO, FastSource, FirstSource, Genpact, HCL, Serco, Wipro, WNS, I also Faced
- E-Mail Answers
Answer Posted / pavithra
BPO stands for business process outsourcing.
it actually means outsourcing for a particular business.
BPO acts as a mediator between the customer and the organisation. Since the customer cant directly contact the developer for his queries, he contacts bpo or customer service center to clarify his issue.
In BPO we have two Processes 1)Voice 2) Non-Voice
In Voice we Have 2 other process 1) Inbound 2) Outbound
1)Inbound-we will get the calls from the customers regarding their issues or any info needed
2)outbound-we need to make a call to d customers regarding our products.it is like tele-marketing ,sales job
| Is This Answer Correct ? | 23 Yes | 0 No |
Post New Answer View All Answers
if customer's credit has misused Rs.30000. Write a email to customer.
Do you know the online tools for excellent customer service?
How to know what will be the tech-support of a particular company?(eg: what would be the tech-support in genpact?)
who is your famous personality
minimum how many years of experience your company wants
what are the key resposibilities of Team Leader
How would I sell something to some one over the phone? What is selling skill?
Narrate a story which you liked.. and why.
HOW TO CONVINCE CUSTOMER IN INSURANCE BPO JOB?
1> What is water mark & why it will be used? 2> how do you make / done duplex setting in printer or while printing ? 3> total in how many ways from n/w system, user can send the data ? 4> in n/w how user can access the data from another system ? 5> what is virtual memory, page file, hyper trending? 6> mail account configure & difference ? [express, outlook, IMAP, notes] 7> n/w command & layer ? Q asked at HP, Bangalore, for non voice tech support.
Please tell me about a situation where someone was performing badly in your team. What was the situation? How did you deal with it? What was the outcome?
Sell me your used envelope?
IF U GET A CHANCE TO MEET UR FAVOURITE STAR HOW WOULD U LIKE TO SPEND A DAY AND NIGHT WITH HIM/HER?
How to deal with unreasonable customer demands?
Describe the assessment room ? What did u heard or watched recently?
