formula of sla,aht
Answers were Sorted based on User's Feedback
Answer / rahul d
SL Formula
= Total Answered Calls Answered (within Threshold) /
Offered Calls – Total Abd Calls within 10 sec.
AHT
=TALK TIME+ACW TIME+HOLD TIME/TOTAL CALL HANDLED
Is This Answer Correct ? | 53 Yes | 14 No |
Answer / naveen kumar sharma
SL Formula
= Total Answered Calls Answered (within Threshold) /
Offered Calls – Total Abd Calls within 10 sec.
AHT
=Total Talk Time / Total calls offered.
Is This Answer Correct ? | 76 Yes | 46 No |
Answer / zameer
AHT= Total Talktime+Total hold time+Total wrap time
-----------------------------------
Total no of calls answered
Is This Answer Correct ? | 31 Yes | 3 No |
Answer / sunny ak
SL Formula
= Total Calls Answered within Threshold /
Offered Calls
AHT =
=(Talk Time + ACW Time + HOLD Time) / Total Calls Handled
Is This Answer Correct ? | 8 Yes | 1 No |
Answer / amit
AHT=TALK TIME+HOLD TIME+WRAP TIME/TOTAL CALLS TAKEN*100
Is This Answer Correct ? | 15 Yes | 10 No |
Answer / sankalp
SLA call answerd with in thershhold/co-call abondend with
in thresh hold
talk time/call offerd
Is This Answer Correct ? | 20 Yes | 30 No |
Answer / neeshu tyagi
aht=(sttafing tat-aux tat)-
(avail tat)/answer call
Is This Answer Correct ? | 5 Yes | 16 No |
Answer / pallav agarwal
AHT == Total Staff TIME -Avail timme/ no. of calls
Is This Answer Correct ? | 7 Yes | 21 No |
How one can improve customer interactions?
WHY COMPANY SHOULD SELECT YOU FOR THIS POST ?
What is voice Or non voice Working
Do you think that the career opportunity for non-voice bpo is better than voice bpo? : bpo
how do you react when you see co-workers disagreeing?do you become involved or hold back?
How would I sell something to some one over the phone? What is selling skill?
What is the mejor think future in the industry.
Describe a time when you were faced with a stressful situation that demonstrated your coping skills
0 Answers Correctional Services, WNS,
What is the difference between the shore and off-shore outsourcing? : bpo
Tell me something about yourself?
35 Answers Accounting, Fullerton, Google, Human Resources, IBM, Infosys, Logistics, ONGC,
hi my name is deepak i have failed in intermediate for 3 times as well as degree also 5 times so i wud like to know whether am i eligible to do call center job plz tell me
why i configer to power mangemant?