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Answer Posted / sunny ak
SL Formula
= Total Calls Answered within Threshold /
Offered Calls
AHT =
=(Talk Time + ACW Time + HOLD Time) / Total Calls Handled
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tel me sumdin abt kolkata?
I m wrkin as an assitant manager (age 24 yrs)in ESSAR i wana to rollbak to my native place Delhi..nd njoy abit cool life..wat r the opportunities at call centre at higher levels....
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