Answer Posted / sunny ak
SL Formula
= Total Calls Answered within Threshold /
Offered Calls
AHT =
=(Talk Time + ACW Time + HOLD Time) / Total Calls Handled
| Is This Answer Correct ? | 8 Yes | 1 No |
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I BTech fresher, passed out in year 2011, my percentage is under 60, I couldnt get placed for tht, given this situation I have no go but to get job anywhere, Im plannng to find a job in Call Center, in customer support role. How to convince the interviewer that I need this job? as most call centers do not offer jobs to B.Tech esp Customer Support jobs. Please help
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