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Answer Posted / amit
AHT=TALK TIME+HOLD TIME+WRAP TIME/TOTAL CALLS TAKEN*100
| Is This Answer Correct ? | 15 Yes | 10 No |
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What are the steps you follow when you appraise an advisor ?
whats ur sisters daily routine?
How will you manage your study?
How will you manage agents who report into work under the influence of alcohol OR who are under the influence of drugs ?
Please tell me about an occasion when you had to analyse a large amount of complex information which led to you identifying an improvement in service delivery or cost.
Tell me about a difficult obstacle you had to overcome recently at work? How did you overcome this?
what will join in my company?
Please post HSBC linguistic round interview questions with answers, favourite teacher, favourite holiday spot, about colors, about picture discussions, please post these questions if anyone faces HSBC interview its a cruical round, everyone flunks mostly here so if everyone posts these questions it will be helpful to all
1. What do you understand by "Quality"? And how much, do you think "Quality" is important and why? 2. What do you mean by "Analyst"? What is the difference between a "Quality Analyst" and a "Quality Controller"?
Respected sir,madam this is jyoti ranjan intersted for(BPO/CALLCENTER) so if u would send 2 me all types of BPO/CALLCENTER question then i shall greatfull 2 you.thanking you.
Hey frens! I want to work in call centre as fresher; as such these days I could not find any advertisement for international call centre and I am planning to go through the guides of consultant. Would it do?
what would a system restore do?technically what would it do
what are the job responsibilitits of a quality analyst in a call center? or what are the job roles of a quality analist in a call center?
what's ur financial needs? how to face a furious customer? do you know how to motivate other?
Why doesn’t u go for technical one....as u r doing technical course from NIIT.
