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Answer Posted / rahul d
SL Formula
= Total Answered Calls Answered (within Threshold) /
Offered Calls – Total Abd Calls within 10 sec.
AHT
=TALK TIME+ACW TIME+HOLD TIME/TOTAL CALL HANDLED
| Is This Answer Correct ? | 53 Yes | 14 No |
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How describe our city(banglore) in a topic round during the interview time?
what are you planning on your next b'day/what have you planned on your next b'day ..??
Objectives and Correlating Incentives Describe a time when you have set objectives and correlating incentives for a member of your team What were you trying to achieve in doing this, what were the objectives? How did you choose the incentives?
What book do you like to read and tell me something about it? What organizations do you belong to and what exactly do you do you there? ( these are the follow up questions being asked if you're a newbie in this industry,after answering the question " tell me something about yourself" because you mentioned the things that you justsaid such as your hobby, the organizations you're joining in, or books you read on, they will ask for more something about these things if you're lying or not, so be specific as well with your answers.)
If You join the company then what is the first thing you want to do , which you were not able to do in ur previous company ? why did you want to join the call center? why do you left your previous job? What is your greatest strength? where do you see yourself from (Ten or fifteen)years from now? If u will be the principal of a school what will u can do best for school? Take Over Means? What are your biggest weaknesses?
memorable call
What are you Konw about genpact ?
Can you work independently?
topic was , tell me something about 'CHILDLABOUR'?
why you are opting BPO jobs if you having a degree of MSc?
who or what in your life would you say influenced you most with regard to your career objectives?
list three of your most important accomlishment
what are the roles of teacher for speech comp?
sell to me a phone....
Which one do you think –web or voice- suits your qualifications better? : bpo
