plz send the test scenarios and test cases for "user name should contain 4 to 8 chars and they should have only vowels"

1022

what are the current support stack levels at market place?

1155

Do you feel that you may be overqualified for this position

961

good morning! can u briefly explain the concept of syllolism and wat it mean?

1599

What is right age of hacking(from dt.of casting) on concrte surface for plaster work.

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I need some help with my interview answers for TeleTech. Here are the questions I have to answer and the answers I plan to give to the company. Please could you help I want to make sure I do the best possible. Thank you in advance, Jose 1.New processes and procedures can be disruptive. What actions have you taken when you’ve been asked to significantly change a work process or procedure? What were the results? The only thing I can think of is when the company changed the software they were using to interact with their customers the CRM. It was a little bit challenging. What I did was study the new software in detail to be ready to interact with customer quickly and efficiently using the company's new CRM software. 2.Tell me about a time when you have had to deal with a difficult customer. How did you handle the situation? One time a customer called in to the company and was upset because a technician did not arrive at their house to resolve the problem they were having with their internet not working. So after listening to the customer problem and making sure I understood the problem I showed empathy to the customer and assured the customer I understood the problem and took ownership of the problem making it my own. I reassured the customer I would find a solution to their problem and later found out that the customer was misinformed about the time the technician was suppose to arrive at the customers house, informed the customer of the correct time the technician was scheduled to arrive at her home and apologized for any inconvience that they may have experienced. 3.Sometimes if we’re lucky, we can identify a small error or problem and correct it before it becomes a headache. Has this ever happened to you? Yes, it has one time while I was talking with a customer about a problem they were having logging into the company website. I asked the customer to verify the email address they wanted to use on the company website. After verifying with the customer noticed the customer had the wrong email address on file and immediately changed the customer email address to the email address of the customer. 4. What general questions would you ask a customer prior to starting to troubleshoot their issue? I would first ask the customer what issue they are having? I would then let the customer explain in their own words what they have experienced and not interrupt the customer. After I begin understanding the customer issue I would start using closed ended questions that require more specific answers to narrow down the problem and possible resolution. Next I will verify my understanding of what the customer has told me and get the customer to agree that I understand the issue.(Eg. Okay so your having trouble try to logging into our website it tells you invalid password is that correct?) If the customer agrees then I will proceed to resolve the issue by asking more questions and proceed to the solution. I will not continue until the customer agrees that I understand the issue. 5. What steps should be taken to install software via a CD? First make sure there is no CD in the CD drive if there remove the CD from the computer and put in the CD of the software you are trying to install. Next Open My Computer Within the My Computer window, open the drive that contains the installation files. For example. If they're on a CD or DVD open the D: drive or the letter of the disc drive. Next Within the drive that contains your files, locate either a setup or install file. Double-clicking on this file should start the installation for the program. If you see multiple setup or install files, try to locate the Application file or double-click each of setup or install files until you find the file that starts the installation. Many times the icons associated with the installation files have the same name.

3189

Enumerate the high level of the and element.

1003

why dose response of a phototransistor depent upon the wave length of the incident light?

923

please send me earlier question papers of rrb je(signal)at my id arvind44444@gmail.com

1102

difference between microcontroller and microprocessor

790

reqyured sale tax pattern

829

Sir, Plz send the last 5 yrs ques papers for Railway board's section engineer post. Thanks, c_k_chand@yahoo.co.in

734

. I have my backup RMAN script called "backup_rman.sh". I am on the target database. My catalog username/password is rman/rman. My catalog db is called rman. How would you run this shell script from the o/s such that it would run as a background process?

1235

Hi this is the coding for adding data in to an xml table i want the coding for update and delete Try Dim emp_xml_doc As New XmlDocument If System.IO.File.Exists(Server.MapPath("emp.xml")) Then emp_xml_doc.Load(Server.MapPath("emp.xml")) Dim myrow_element As XmlElement myrow_element = emp_xml_doc.CreateElement("EmpDetails") Dim str As String str = "" & TxtEmpId.Text & "" & _ "" & TxtName.Text & "" & _ "" & TxtSalary.Text & "" myrow_element.InnerXml = str emp_xml_doc.DocumentElement.AppendChild(myrow_element) emp_xml_doc.Save(Server.MapPath("emp.xml")) Response.Write("Record Saved") Dim ds As New DataSet ds.ReadXml(Server.MapPath("emp.xml")) GridView1.DataSource = ds GridView1.DataBind() Else Response.Write("File does not exist.") End If Catch ex As Exception Response.Write(ex.ToString) End Try *********************** this is the xml file 100 xxx 2000 yyy dddd 77777 rrrr rrrr 6666 qaqa sini 50000 errrrrrrrr rrrrrrrrr 677777 rrr rrr 33

937

encumbrence set ups?

1452