Call Centre Interview Questions, Answers for Freshers and Experienced asked in various Company Job Interviews

Call Centre AllOther (2477)

Call Centre Interview Questions

Questions Answers Views Company eMail

what is your aim in life?

Air Force, EXL, Fidelity, Frankfinn, Hitech, Honeywell, TCS, Wipro, Zomato,

42 208900

why do u came to banking sector from software field?

Exim Bank, ICICI,

1 10655

how do u demonstrate in strong situations?

Vodafone,

2526

Tell me about life of mumbai?

2 7681

Speak in favour of a topic "Book-Reading is a wastage of time" for 2 minutes.

Excel,

2252

I want to know in detail about SHRINKAGE & Atteration, the two terms mainly used in call center interview ?

IntelNet, Tech Mahindra,

1 10989

1.How to describe my school days

ABC, Genpact, IBM, IndiGo, Johnson, Sitel, Wipro,

12 71406

hi! am SURESH, from Hyderabad. i completed my MCA in the year 2008, but due to recession still i didnot get any job in the IT field. So now, i need to work in order to help my fimily financially! so i thought of shifting to the Bpo's. So, in Bpo's if they ask about like this-"why ur selecting this Bpo field instead of IT field" what i need to answer to this question! please help me out!

BPO, DELL,

9 18823

What is the need of BPO?.what is meant by outsourcing? Can companies can't do the work, why should they approach BPO and call centres to do their work.?

TCS,

3 12290

why u want to join voice process

BPO, DigiCall, HCL, IBM, Infosys, Wipro, WNS,

13 75451

I want to know what are the technical question they ask in HP for TSR

1 4471

What is a CUSTOMER SATISFACTION in Call center, and what is the calculation method for it in Call Canter ?

IntelNet,

2258

I want to know in brief - What is a Disiplineary Action Policy (DAP) and Carective Action Policy (CAP) the both terms used in call center ?

IntelNet,

10951

u having experience of more than 2 yeras in marketing so why u want to join bpo?

Infosys,

2509

you having experience in marketing so why i will recruit u as u r fresher in this field...

Infosys,

2376

Un-Answered Questions { Call Centre }

Hello every one Sex with coworker or colleague is it good or bad ?

2398

What do you know about the centre/company/role?

2030

What is onshore outsourcing?

1321

Tell something about today's climate?

5740

How to deal with customers who deny paying for service/product?

1200

WCT tax alos applicable on painter the total amount of work Rs.35000/- only

4138

How can you improve customer service without spending any money?

1209

Hi Friends, Can anyone send me a Six Sigma question bank with answers on my email id : apexin2009@gmail.com. I am a quality manager in a Mulitnational Company. I have to design a question paper for my already trained green belts and black belts. I had a great knowledge base on six sigma at my home pc but since the mother board has gone bad and it has gobe for repair, I am not able to design a question paper. Please send me a question bank if anyone of you has it. I know that these things are really valuable but I would be highly obliged if you can do this favour. I would look forward to a long professional relationship with that individual. Thanks

2912

Speak about "The impact of coffee in our daily life"

5053

How do you measure good customer service?

1320

I m doing master in arts and recently i have started a job as hr officer in a call center so could u please suggest me at aryalasha@yahoo.com how should i proceed step wise .i would be very much grateful to u. -

2327

What would you do if your team ceased to perform? Them.

3017

why you want to be a quality analysts

2722

How will you manage agents who report into work under the influence of alcohol OR who are under the influence of drugs ?

1762

Describe the assessment room ? What did u heard or watched recently?

4008

For More Un-Answered { Call Centre } Questions Click Here