Call Centre Interview Questions, Answers for Freshers and Experienced asked in various Company Job Interviews

Call Centre AllOther (2477)

Call Centre Interview Questions

Questions Answers Views Company eMail

Explain how to deal with a customer who denies paying for the product?

1337

What is the difference between the bpo and call center?

1314

For implementing a crm solution to your business what things need to take care of?

1227

Explain how to tackle the customer language barrier that exists in between?

1382

What is the difference between inbound and outbound?

1393

Are you able to work with multiple phone lines?

1363

What factors you should consider while creating a newsletter for a customer?

1262

What are the critical attributes of a customer service representative?

1193

Mention what are the critical attributes of a call center executive?

1201

Do you know the procedures which should be followed while talking to a customer?

1262

What factors can bring you good customer feedback?

1 2343

If our call center is involved in activities that bend many laws, would you work with us?

1231

I am a fresher and still in my probation period in wipro bps . And I have been put in PIP ( performance improvement plan) as I got many errors in my duration. Does that mean they will terminate me? Also if they will do this , do i need to tell in my new job interviews about the offer letter which i got from wipro? If not , then how i can i explain my gap

1276

Ar caller aptitude questions

5247

What is the metric RSA?

1176

Un-Answered Questions { Call Centre }

I like to perform well in pick and speek round what are the tips?

2354

How to deal with abusive/slang using customer?

1389

why do u want to join a call center?i am a bachelor of arts grudute and want to join bpo in third level manager?

2422

Why companies outsource? : bpo

1276

Explain how to tackle the customer language barrier that exists in between?

1382

Share your thought about downfall of US economy.

2541

Give me an example of a job where you had to work as a team

2570

What have you done to promote great customer service?

2585

abdul, you have technical background but why do you want to come in BPO & for non- technical process?

2915

i want to know the genral questions in interviews if any body knows pls help me

2379

what is semi technical process?

3581

I m wrkin as an assitant manager (age 24 yrs)in ESSAR i wana to rollbak to my native place Delhi..nd njoy abit cool life..wat r the opportunities at call centre at higher levels....

2307

why dell only ?,

2837

tel me sumdin abt indian culture?

3001

Do you know the online tools for excellent customer service?

1206

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