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Call Centre Interview Questions
Questions Answers Views Company eMail

Explain how to deal with a customer who denies paying for the product?

 756

What is the difference between the bpo and call center?

 714

For implementing a crm solution to your business what things need to take care of?

 709

Explain how to tackle the customer language barrier that exists in between?

 747

What is the difference between inbound and outbound?

 746

Are you able to work with multiple phone lines?

 798

What factors you should consider while creating a newsletter for a customer?

 741

What are the critical attributes of a customer service representative?

 689

Mention what are the critical attributes of a call center executive?

 669

Do you know the procedures which should be followed while talking to a customer?

 787

What factors can bring you good customer feedback?

 647

If our call center is involved in activities that bend many laws, would you work with us?

 736

I am a fresher and still in my probation period in wipro bps . And I have been put in PIP ( performance improvement plan) as I got many errors in my duration. Does that mean they will terminate me? Also if they will do this , do i need to tell in my new job interviews about the offer letter which i got from wipro? If not , then how i can i explain my gap

 796

Ar caller aptitude questions

 4014

What is the metric RSA?

 671

Un-Answered Questions { Call Centre }

why do u want to switch

2042

What are the KRA of an asst manager in Domestic outbound Callcenter

1998

HI! I am fresher to call centre and would like to work in this field. Can anyone explain me how to get started as a fresher with no knowledge of interview,group discussion, jam sesion etc.

1994

Create an email to the customer for the damaged mobile phone... what is the answer req. in this mail

1888

Im a B.Tech fresher, I have very less marks, Im applying for Tech Support job in call center, how to convince interviewer that I will stick to the job, and not leave the company if i get a SW job?

3187




What have you done to promote great customer service?

2070

all general question related bpo and self

2131

will you accept position for the time being

3315

Hi, this is Alaguraja working for a KPO sector. recently i got a offer from TCS E-Serve with good hike after all my formalities done the HR called me and said that I have to join within 10 days though she knows that I have to be in notice period (30 days) in my company where there is no compromise in that. I asked her that will you relieve your employee if there is any requirement from your side. But she simply said, "I don't know" you speak with your HR and confirm whether you can join or not....... Pls answer.

1959

How can you relate your previous job to this job? How can you relate your degree to this job?

1668

What if the customer is not happy with your answer or solution?

948

1)why do you select bpo industry? 2)why you left your previous hotel industry? 3)what do you know about this bpo industry? 4)Are you intrested to work in this industry?

2995

Are you willing to relocate/travel?

1752

tell me when about a time when your common sense paid off for you?

2464

how do you relate with your father

1735

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