A customer has just opened a new unit (purchased two weeks ago) which isn't working correctly. After you have run through the troubleshooting steps, the issue hasn't been solved so the item will need to come back to company for repair.
You explain to the customer the normal process is to:
Drop off the item at any Australia Post Office with a Return Slip attached to the box
Wait for the item to arrive at Company HQ, be repaired and then sent back (all shipping costs are covered by Company)
The customer now tells you they purchased this item for a camping trip which is a week away. The item has to be fixed, but you know that one week isn't enough time to have the item sent back to Company, repaired, and sent back to the customer in time for their trip.
What would you do in this scenario to ensure great customer service, but also do the right thing by Company?
I joined sutherland bpo on 16th september 2015 and left on 6th october 2015? Now they are asking for recovery of rs 8500. What if i don't pay the amount? I left that bpo due to work pressure. Can they take legal action against me? If i don't pay recovery amount.
They did not give any salary to me, because i worked only for 20 days. And in my offer latter it is mentioned that i have to pay 1 month salary to company, if i leave the company without giving notice period of 15 days.
Why do you consider yourself suitable for administration position?
what is unforgattable day
what do you know about mumbai city
HI! I am fresher to call centre and would like to work in
this field. Can anyone explain me how to get started as a
fresher with no knowledge of interview,group discussion,
jam sesion etc.
What is technical voice process job in BPO? Please give
answer in details. What type of work i have to do?
How did you spent your last holiday..??
all general question related bpo and self
n rounds will be there in IBM voice based non-tech support?
why telecom fraud happening in india??
How would you relate your key competencies to this position?
Hi Friends, Can anyone send me a Six Sigma question bank
with answers on my email id : email@example.com.
I am a quality manager in a Mulitnational Company. I have
to design a question paper for my already trained green
belts and black belts. I had a great knowledge base on six
sigma at my home pc but since the mother board has gone bad
and it has gobe for repair, I am not able to design a
question paper. Please send me a question bank if anyone of
you has it. I know that these things are really valuable
but I would be highly obliged if you can do this favour. I
would look forward to a long professional relationship with
which suject bored you the more and why?
Why are like to work in my company?
explain the senerio ofa bus stand or a a shopping mall as
if you are a guard or dustbin!!