Call Centre Interview Questions
Questions Answers Views Company eMail

what we have to do in call centre if i am working ?

Vodafone,

2 4974

hi this is bhanu prakash !!!could u pls tell me what questions were asked in hsbc and how many rounds we have in hsbc for the position of customer support executive?

HSBC,

1 4423

plz send me some questions for dell's versant test. i scored 59/60....lost by 1 mark...this time i want to clear it .... please help me

DELL, Deloitte,

1 14427

how you handle the angry customer?

Sparsh,

10 16757

Since u r a b.Tech(with a technical background), why do u want to join a call center

HCL,

8 30411

What will be your expected Salary? Can you justify your Salary?

DBS, Hiranandani, Just Dial, Reliance,

3 20088

Why do you want to join Wipro /BPO/Call Center?

Allsec Technologies, Call Centre, FirstSource, HCL, Wipro,

1 6191

Are you comfortable working in Night shifts?

Reliance, Sparsh, UHG,

3 26621

What do you understand by a BPO?

2 7911

Why do you want to join a BPO at this age itself?

Spanco,

1 6056

What would be your advantage in the future if you join now?

2059

Do you think that you’ll like this job?

Sutherland,

1870

How will you manage your study?

FirstSource,

1880

Tell me about your dream job.

1 6251

Explain how you would be an asset to the organization.

TELUS,

2 12372


Un-Answered Questions { Call Centre }

HI! I am fresher to call centre and would like to work in this field. Can anyone explain me how to get started as a fresher with no knowledge of interview,group discussion, jam sesion etc.

1994


Why are like to work in my company?

2123


Hey this is lucky i have finished 2 rounds of dell. i have next round ,i.e operational. i dont have any idea abt it can sum1 help me out my id is vijaya_625@yahoo.com

1991


hey guyss plzz tel me dat ... i can speak in english but not dat much .. bt now dayz m wrk hardly 2 improve my english..soo wat i shud thnk dat ....i have best future in bpo or call center ... my frndz said dat .. call center is short time period job is it .. ???

2336


what is genpact

1956






tell us about a time when u failed to meet a deadline.

1907


What is near shore outsourcing?

717


I m wrkin as an assitant manager (age 24 yrs)in ESSAR i wana to rollbak to my native place Delhi..nd njoy abit cool life..wat r the opportunities at call centre at higher levels....

1802


when i went to convergys then i was asked to these question? only for technical post 1. give me your introduction 2. what is ping, ms config, safe mode, last known configuration, system restore, backup, ip address and what is command prompt.....

2132


Hi friends i am Veerakumar .V got selected in sydicate bank po exam but didnt get appointment letter if any body got or will get please share with me my email id is veerr25@rediffmail.com

2298


How long did you travel to get here in our office?

1490


Give me an example scenario of a poor customer service and what would you do differently?

1454


Describe how you ensure that your sales targets are exceeded each month?

3803


Is collection or customer centricity skills is effecient in a collection process? If its one of them then explain the reason for your answer.

1865


How to improve the KRA and KPI and better coaching

1558