Call Centre Interview Questions, Answers for Freshers and Experienced asked in various Company Job Interviews

Call Centre AllOther (2477)

Call Centre Interview Questions

Questions Answers Views Company eMail

What have you done to promote great customer service?

2583

What are the key factors which make a successful call centre?

1 3321

How do you manage change?

1 2654

What was your reason for leaving?

Hero BPO,

2052

Give me an example of how you have dealt with an under-performing team member in the past.

2193

Within the interview process you may be required to perform a role-play. A popular example of this is being asked to role-play an escalated call with an unhappy customer.

2223

Can you give me an example of a time when you had to motivate and develop a team in a challenging work environment?

2431

What are your strengths and weaknesses? Give an example of this behaviour

2158

Can you give me an example of a particularly difficult customer you had to deal with and how you used your skills to successfully overcome the problem they had?

2181

Describe how you have brought about business change through use of technology and process re-engineering, describing what particular techniques you have employed, e.g. 6 sigma, lean management, etc.

1 2541

Tell me about a difficult obstacle you had to overcome recently at work? How did you overcome this?

2832

Please tell me about a situation where someone was performing badly in your team. What was the situation? How did you deal with it? What was the outcome?

2305

How do you plan daily and weekly activities?

1 3377

Please tell me about an occasion when you had to analyse a large amount of complex information which led to you identifying an improvement in service delivery or cost.

1968

Please outline and describe your current targets and KPIs How do you ensure you achieve these?

2319

Un-Answered Questions { Call Centre }

What are the key aspects that can help to improve your customer service?

1207

Why would you be absent at work, except for natural calamities?

1911

Will you be comfortable handling customers on the phone? : bpo

3309

Are you a team player? : bpo

1239

describe one of your memorable day? how is education useful for any body?

2538

Why do you think you will do well in this job? : bpo

1158

Why do you want to leave the organisation?

2901

describe briefly your standards for success?

6834

SUPPOSSED IF IAM A FRESHER, THEN WHAT SHOULD I ANSWER TO INTERVIEWER. IF HE ASKED "DO YOU HAVE ANY EXPERIENCE"

2370

why you think you are suitable for the position of computerOperator?

2798

Share your thought about downfall of US economy.

2541

what is the importance of quality and quality analyst in call center

3873

Give example of situation where you were able to set priorities and abide by them ?

4093

1)why do you select bpo industry? 2)why you left your previous hotel industry? 3)what do you know about this bpo industry? 4)Are you intrested to work in this industry?

3436

How to deal with customers who deny paying for service/product?

1200

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