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Call Centre AllOther (2477)
Within the interview process you may be required to perform a role-play. A popular example of this is being asked to role-play an escalated call with an unhappy customer.
1684Can you give me an example of a time when you had to motivate and develop a team in a challenging work environment?
1902Can you give me an example of a particularly difficult customer you had to deal with and how you used your skills to successfully overcome the problem they had?
1666Describe how you have brought about business change through use of technology and process re-engineering, describing what particular techniques you have employed, e.g. 6 sigma, lean management, etc.
1 1762Tell me about a difficult obstacle you had to overcome recently at work? How did you overcome this?
2339Please tell me about a situation where someone was performing badly in your team. What was the situation? How did you deal with it? What was the outcome?
1593Please tell me about an occasion when you had to analyse a large amount of complex information which led to you identifying an improvement in service delivery or cost.
1460
1. Has modern looking equipment
What have you done to promote great customer service?
How do you handle an irate customer?
what is your career aspect & if they asked in general what should i answer?
when should I apply again for the interview in GENPACT, UHG, EXL AND METLIFE BPO?
What is near shore outsourcing?
memorable call
How do you deal with the question you don’t know the answer that customer asked?
Will you be happy to work in night shifts or over the weekends?
How can you relate call centers to bpo?
Where did you travelled last time
1. If You join the company then what is the first thing you want to do , which you were not able to do in ur previous company? 2. Being a MCA graduate why you are looking for a call center job? 3. You don’t have any experience in call center field? why should i hire u? 4. q: why did u join in call center: ans: Now a days call center are glittering high in the market.They offering nice package and career.obviously one day you will be in a good position.it offers a lot of scope in developing your position 5. Tell something about BPO 6. Which colour do u like? 7. Why did you want to join the call center? 8. what is the difference of domestic and international call centre? 9. why do you want to join a call centre being a computer science graduate? 10. Tell me about your favorite colour? 11. What would u do, if u become a prime minister of ur country for six months 12. As am a fresher i don’t know how to attend a interview ,give me some tips? 13. Can u stay awake in the night? 14. Do u know how to speak English with American accent? 15. Do u have the patience to listen to others’ problems?
If your boss was present here, what do you think he would say about you?
Why do you think customer service is most important? ( elaborate your thoughts logically with critical analysis for the assessment)
Please read these words carefully see c sansaar customer university these words used for see mti problem of candidate
