Answer / udaykumar

Call Center - Industry term referring to a company phone
center that handles such services as help desk, customer
support, lead generation, emergency response ...

Call Center have two types - i.e. Domestic Call Center &
International Call Center.

Domestic Call Center - The Domestic Call Center Explain in
the format like the boundary of nation, means for example in
India there is a call center, in that call center the call
receive from state to state (e.g. From Chennai to
Maharashtra)OR in District to District i.e. political
boundary is call Domestic Call Center.

International Call Center - The International Call Center
Explain in the format like the out of boundary the nation,
means for example in India there is a call center, in that
call center the call receive from nation to nation (e.g.
From America to India) i.e. out of political boundary is
call International Call Center.

There are two sub types of above mentioned Both Call Center
- i. e. Inbound Call Center & Outbound Call Center.

Inbound call centers - are the only link between the company
and its customers. It ensures a flawless customer support
service and leads to long term and productive working
relationships. They receive inbound calls. Inbound calls are
calls that are initiated by the customer to obtain
information, report a malfunction or ask for help.

Inbound call centers often use automatic call distribution,
in which incoming calls are assigned to representatives on
the order they are received. They handle customer generated
calls and usually have more number of employees.

Outbound call center - is a center that predominantly handle
outgoing telemarketing. It is a unit that provides
outsourced provider facility using sophisticated
communications technology to perform high volume
communication handling services for outbound calls. Outbound
calls are calls that are made by the call center to the
customer with the main aim of selling a product or service
to that particular customer.

Outbound call centers hold an important place in the present
business scenario. There are several companies that contain
both inbound and outbound functionality.

Call Centers provides detailed information on Call Centers,
Inbound Call Centers, Outsourcing Call Centers, Conference
Call Centers and more. Call Centers is affiliated with Call
Center CRM Solutions.

Answer / priyank kaushik

A call center is a service provider for different
categories on phone. It may be for product support or
information inqueries from customers. It is divided into
two inbound and outbound. Inbound is one in which customer
seek information, report a malfunction or ask for help.
Whereas outbound calls are made to potential customer in
lieu of selling product or services to individual.

Answer / york

call center is a place where you can see people taking in
the phone and working with their computers, their main job
is to give service according to the needs to the customer.....

Answer / jasbir singh

call center is a place where we work as a third party to
give facility to customer. And it's easy to understand that
as i think every one knows that what is a call center AND
what work r being done by call center theses days..
supose i m interviewr and u r candidate. first i would like
to ask you that tell me about your self...
u will say i worked at l t n companay n still i m working
at p c company and at dis situation coz u r working they'll
definetly ask you why r u changing your job and at dis time
what would your answer and i think now days every one is
capable to give to handle dis type of question.......

as i think ma answer would be that at dis time i m not
getting well and every body want to get more n more but dis
answer wouln't be the best answer so we r to give best
answer and and the answer would be u know every person want
grow in life so di i... and i would like to work where my
future would be secure........
and where the staff would be co operative and where team
work is done........ dis is my answer
so would u like my answer

Answer / tarranum

call centre is a place were we exchange information
through telecommunication easily and quickly. its mostly
based on national and international trade provided to its
customers

Answer / kapil dev verma

A company dealing mostly with calling processes(telecalling)
to solve the customers' queries as well as providing
informations to them is called call center.

Answer / sunny munjal

Call Centre is a place where we work as a third party to
give facility to customer and solve customer's problems and
help according to their need.

Answer / chanpreet

a call centre performs dat part of clients business which
involves handling telephone calls.

Answer / prashant kumar mishra

The Call Center is a place whare u provides supports
according to customer and u also make a new client
according to your products. Call center is a place of
handle and make natework according to compnyee poliecy,
etc...

Answer / ashutosh tiwari

call centre is a bridge between company and it's costomer
where customer can be delt their queries and get
satisfaction about their problems.

What are the disadvantage and advantage of working in a call center?

0 Answers   Cognizant, TelePerformance,

how you handle the angry customer?

10 Answers   Sparsh,

what are post in call center & BPO

5 Answers   Genpact, Wipro,

Why do you want to earn money?

16 Answers   DELL,

TELL ME YOU HAVE SEEN CROWDED MARKET?

0 Answers   Genpact,

WHAT ARE YOUR SALARY EXPECTATIONS ?

18 Answers   TCS,

what the diffrence bewtween sales and presentation?

2 Answers   Bhel,

Hello everyone, please help me with the best answer.Actually I have 1 year gap now and during interview I was asked "why do you not want to join your previous organizatio now? Or why did you not try for the job in your previous organizaton?

0 Answers   CSC, IBM,

What will be the salary for IBM/DELL tech support? ( voice - fresher )

16 Answers   Amazon, IBM, TelePerformance,

why you want to work in bpo

4 Answers   IBM, Sparsh, Wipro, WNS,

Hey this is lucky i have finished 2 rounds of dell. i have next round ,i.e operational. i dont have any idea abt it can sum1 help me out my id is vijaya_625@yahoo.com

0 Answers  

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1 Answers