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Answer Posted / udaykumar
Call Center - Industry term referring to a company phone
center that handles such services as help desk, customer
support, lead generation, emergency response ...
Call Center have two types - i.e. Domestic Call Center &
International Call Center.
Domestic Call Center - The Domestic Call Center Explain in
the format like the boundary of nation, means for example in
India there is a call center, in that call center the call
receive from state to state (e.g. From Chennai to
Maharashtra)OR in District to District i.e. political
boundary is call Domestic Call Center.
International Call Center - The International Call Center
Explain in the format like the out of boundary the nation,
means for example in India there is a call center, in that
call center the call receive from nation to nation (e.g.
From America to India) i.e. out of political boundary is
call International Call Center.
There are two sub types of above mentioned Both Call Center
- i. e. Inbound Call Center & Outbound Call Center.
Inbound call centers - are the only link between the company
and its customers. It ensures a flawless customer support
service and leads to long term and productive working
relationships. They receive inbound calls. Inbound calls are
calls that are initiated by the customer to obtain
information, report a malfunction or ask for help.
Inbound call centers often use automatic call distribution,
in which incoming calls are assigned to representatives on
the order they are received. They handle customer generated
calls and usually have more number of employees.
Outbound call center - is a center that predominantly handle
outgoing telemarketing. It is a unit that provides
outsourced provider facility using sophisticated
communications technology to perform high volume
communication handling services for outbound calls. Outbound
calls are calls that are made by the call center to the
customer with the main aim of selling a product or service
to that particular customer.
Outbound call centers hold an important place in the present
business scenario. There are several companies that contain
both inbound and outbound functionality.
Call Centers provides detailed information on Call Centers,
Inbound Call Centers, Outsourcing Call Centers, Conference
Call Centers and more. Call Centers is affiliated with Call
Center CRM Solutions.
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