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what is BPO?
Why shouldyou want to join bpo?
- 8 Answers
- 19339 Views
- HP, Infosys, Sitel, Tech Mahindra, Wipro, I also Faced
- E-Mail Answers
Answers were Sorted based on User's Feedback
Answer / ria khanna
bpo stands for business process outsourcing and bpo is a
business unit where we process a business requirement which
has been outsourced . processing here means offering
customer service ,collections, tele sales, technical support
etc.
| Is This Answer Correct ? | 28 Yes | 3 No |
Answer / mahesh
BPO is not any petrolium kind of thing
BPO is bussiness process out sourcing where one country we get in bussiness
with other country in form of customer care exaquative , like helping the people
on the phone calls solving the people problems with the company product
| Is This Answer Correct ? | 32 Yes | 8 No |
Answer / harie
A call centre or call center or BPO(see spelling
differences) is a centralized office used for the purpose of
receiving and transmitting a large volume of requests by
telephone. A call centre is operated by a company to
administer incoming product support or information inquiries
from consumers. Outgoing calls for telemarketing, clientele,
and debt collection are also made. In addition to a call
centre, collective handling of letters, faxes, and e-mails
at one location is known as a contact centre.
A call centre is often operated through an extensive open
workspace for call centre agents, with work stations that
include a computer for each agent, a telephone set/headset
connected to a telecom switch, and one or more supervisor
stations. It can be independently operated or networked with
additional centres, often linked to a corporate computer
network, including mainframes, microcomputers and LANs.
Increasingly, the voice and data pathways into the centre
are linked through a set of new technologies called computer
telephony integration (CTI).
Most major businesses use call centres to interact with
their customers. Examples include utility companies, mail
order catalogue firms, and customer support for computer
hardware and software. Some businesses even service internal
functions through call centres. Examples of this include
help desks and sales support.
| Is This Answer Correct ? | 12 Yes | 3 No |
Answer / hilarion
“BPO or Business Process Outsourcing is common among big
companies nowadays. Basically it’s about linking of two
companies in which the other company serves as the provider
and the other one is the client. One example is a call
center company that provides customer service to the
customers of their client.”
For example, Sayks is a call center that handles customer
care for Kodyak company. In other words, when the customers
dial the Kodyak Customer care phone number, the Sayks
employees are the ones handling the calls.
| Is This Answer Correct ? | 4 Yes | 1 No |
Answer / sri
Bussiness process outsourcing is the process of contracting
the responsibilities of a specific bussiness function for a
service provider of a third party.
| Is This Answer Correct ? | 5 Yes | 4 No |
Answer / suhani
bpo is nothing but solving the problems to other where there
are in another countries by phones
| Is This Answer Correct ? | 7 Yes | 12 No |
Answer / rubakanthan
bpo means barath petrolium of oil. nowdays there is so much
of demand to get petroles and diesel , not only that cost
is also high . if i joined the bpo i can get free petrol
for my bike trvelling and daily bata also thatwhy i want
to vjoin the bpo .
| Is This Answer Correct ? | 10 Yes | 83 No |
How will you work in entry level?
Question 1: Scenario A customer has just opened a new unit (purchased two weeks ago) which isn't working correctly. After you have run through the troubleshooting steps, the issue hasn't been solved so the item will need to come back to company for repair. You explain to the customer the normal process is to: Drop off the item at any Australia Post Office with a Return Slip attached to the box Wait for the item to arrive at Company HQ, be repaired and then sent back (all shipping costs are covered by Company) The customer now tells you they purchased this item for a camping trip which is a week away. The item has to be fixed, but you know that one week isn't enough time to have the item sent back to Company, repaired, and sent back to the customer in time for their trip. What would you do in this scenario to ensure great customer service, but also do the right thing by Company?
what is meant by HR reference?
4 Answers Infosys, Sutherland,
hi ive done my pg in life sciences so why do u want to join BPO rather than going to research institute
0 Answers Aditya Birla, Apollo, IBM,
How did you spend last week
What is more important to you: the money or the work?
7 Answers IBM, Resurgent Technologies,
why do you want work in a bpo/call center?
Why we promoted you as senior Team leader
why do you want to join bpo
134 Answers 247Customer, Aditya Birla, Aegis, AGS, AGS Health, Amazon, BPO, Cogent E Services, Flipkart, Genpact, HCL, HP, IBM, IIFA, IndiGo, Intelenet, IPKA, Knoah, One Touch Solutions, Reliance, Satyam, TCS, TelePerformance, Wipro,
Complete the story ? "Last night i was passing through a graveyard ..... or "Last night i was passing through a street .... complete the story.......
When do you say something is "BAD" service for you?
speak about mumbai for 5 min
0 Answers Tech Mahindra, Wipro,
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