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what is inbound and outbound
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Answer Posted / bernadette sarania
Inbound - the call center agent received the call then you
are going to explain the product of the company to the
customer & other queries needed to be resolved.
Outbound - the call center agent make the call to the
customer & sell the product marketed by the company.
| Is This Answer Correct ? | 10 Yes | 6 No |
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