what is inbound and outbound
Answer Posted / biswajit deb
inbound process is a process where the call center executive
received a call from the customer for different purpose.eg,
any query of the customer and solve the problems and query.
and, outbound process is a process where the call center
executive makes a call to the customer for different
purpose, like making a sales and also any information
collected from the customer.
Is This Answer Correct ? | 18 Yes | 6 No |
Post New Answer View All Answers
why you feel you would be suitable for Inbound customer service consultant role in a bank ?
If you are given a chance to be a president what should be the first thing you gonna do? and why?
What was your reason for leaving?
what type of aptitude question they ask for interview?
Speak on your unforgettable or memorable day for two minutes?
Tell me about a difficult obstacle you had to overcome recently at work? How did you overcome this?
i have experience in international call centres for 1 year and i am looking out for a job in an international call centre in siliguri before the 15-09-2011 can any1 help .....do contact me on my cell no...7890628134.....thankzzz
Why do you think you will do well in this job? : bpo
what are your good qualities to be a team leader
Tell us something about yourself, discuss 5 characteristics
HANDLING CONFIDENTIALITY? HANDLING AGREESSIVE CUSTOMERS? HANDLING,LOGGING AND ROUTING OF ALL QUERIES?
What would you do if the customer says that it took you long to resolve an issue?
If you had enough money to retire right now, would you? : bpo
What are you Konw about genpact ?
What are your greatest achievements so far?