Answer Posted / biswajit deb

inbound process is a process where the call center executive
received a call from the customer for different purpose.eg,
any query of the customer and solve the problems and query.

and, outbound process is a process where the call center
executive makes a call to the customer for different
purpose, like making a sales and also any information
collected from the customer.

What is the difference between KRA & KPI

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sorry ******* u have been rejected as vacancy is full? then u ask for ur resume dan he/she says dat i keep it wid me if deris some vacancy i will let u know ?

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Please post HSBC linguistic round interview questions with answers, favourite teacher, favourite holiday spot, about colors, about picture discussions, please post these questions if anyone faces HSBC interview its a cruical round, everyone flunks mostly here so if everyone posts these questions it will be helpful to all

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what is crm?

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when should I apply again for the interview in GENPACT, UHG, EXL AND METLIFE BPO?

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what motivates you? also have you used these motivators with other

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I want recent question papers. Now am preparing for BPO interview. please send the papers..

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Do you think that the career opportunity for non-voice bpo is better than voice bpo? : bpo

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Tell me about Job responsibilities

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Three reasons why you want to join just dial

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memorable call

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Can you explain the color red to a blind person?

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2. The physical facilities are visually appealing

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First round was HR round. The questions asked were: Tell me about yourself? Where were u born and brought up? I'l give u a sentence like a "walk in the park" or "walk in the vegetable market". Now frame a short story around it. Next was aptitude round, where 1 logical question such as "A works not in mangalore, not in mysore. B works in Mysore and not in mangalore, not in bangalore. C works in Mangalore. Then where does A work?" The rest were simple english questions and a passage was given and some questions asked from it. Next was technical round. The questions asked were: What is an IP address? What are the different types of networks(A,B,C,D,E) Can u tell me the address range of A,B,C,D,E networks? Why do we use these different networks? What is static Ip address? What is Dynamic IP address? How do we find out the IP address from your computer? What is the use of DNS? Next was OPS round. The questions asked were: Tell me more about yourself. What are ur expectations from the job? Describe success in terms of job? What is ur ideal job? Are u comfortable to work in night shifts? Sometimes a person younger to u might be in a better position. Are u comfortable taking directions from him? What is ur expected salary? If the software sector booms, Would u change ur job?

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1. Has modern looking equipment

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