what is BPO?
Why shouldyou want to join bpo?
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Answer Posted / harie
A call centre or call center or BPO(see spelling
differences) is a centralized office used for the purpose of
receiving and transmitting a large volume of requests by
telephone. A call centre is operated by a company to
administer incoming product support or information inquiries
from consumers. Outgoing calls for telemarketing, clientele,
and debt collection are also made. In addition to a call
centre, collective handling of letters, faxes, and e-mails
at one location is known as a contact centre.
A call centre is often operated through an extensive open
workspace for call centre agents, with work stations that
include a computer for each agent, a telephone set/headset
connected to a telecom switch, and one or more supervisor
stations. It can be independently operated or networked with
additional centres, often linked to a corporate computer
network, including mainframes, microcomputers and LANs.
Increasingly, the voice and data pathways into the centre
are linked through a set of new technologies called computer
telephony integration (CTI).
Most major businesses use call centres to interact with
their customers. Examples include utility companies, mail
order catalogue firms, and customer support for computer
hardware and software. Some businesses even service internal
functions through call centres. Examples of this include
help desks and sales support.
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Do you know the procedures which should be followed while talking to a customer?
What book do you like to read and tell me something about it? What organizations do you belong to and what exactly do you do you there? ( these are the follow up questions being asked if you're a newbie in this industry,after answering the question " tell me something about yourself" because you mentioned the things that you justsaid such as your hobby, the organizations you're joining in, or books you read on, they will ask for more something about these things if you're lying or not, so be specific as well with your answers.)
provide example where initiated and followed up on a project until its completion ?
Please give us an example of a situation where there were competing priorities. What actions did you take and what were the results?
what are your good qualities to be a team leader
list three of your most important accomlishment
sell to me a perfume..
CAN ANY ONE TELL ME , IS THERE ANY BPO SIFT BETWEEN 2AM TO 9AM
Why candidate choose a voice profile instead of a non voice profile job?
Where have you worked before? : bpo
is it ok to say that i am doing mba as wanted to increase the weightage on my profile?
What is technical voice process job in BPO? Please give answer in details. What type of work i have to do?
relate ur course to data analyst job...my course is BS Management..
If You join the company then what is the first thing you want to do , which you were not able to do in ur previous company ? why did you want to join the call center? why do you left your previous job? What is your greatest strength? where do you see yourself from (Ten or fifteen)years from now? If u will be the principal of a school what will u can do best for school? Take Over Means? What are your biggest weaknesses?
What according to you is a job like at a call center?
