Interested to Buy Any Domain ? << Click Here >> for more details...
what is BPO?
Why shouldyou want to join bpo?
- 8 Answers
- 19432 Views
- HP, Infosys, Sitel, Tech Mahindra, Wipro, I also Faced
- E-Mail Answers
Answer Posted / harie
A call centre or call center or BPO(see spelling
differences) is a centralized office used for the purpose of
receiving and transmitting a large volume of requests by
telephone. A call centre is operated by a company to
administer incoming product support or information inquiries
from consumers. Outgoing calls for telemarketing, clientele,
and debt collection are also made. In addition to a call
centre, collective handling of letters, faxes, and e-mails
at one location is known as a contact centre.
A call centre is often operated through an extensive open
workspace for call centre agents, with work stations that
include a computer for each agent, a telephone set/headset
connected to a telecom switch, and one or more supervisor
stations. It can be independently operated or networked with
additional centres, often linked to a corporate computer
network, including mainframes, microcomputers and LANs.
Increasingly, the voice and data pathways into the centre
are linked through a set of new technologies called computer
telephony integration (CTI).
Most major businesses use call centres to interact with
their customers. Examples include utility companies, mail
order catalogue firms, and customer support for computer
hardware and software. Some businesses even service internal
functions through call centres. Examples of this include
help desks and sales support.
| Is This Answer Correct ? | 12 Yes | 3 No |
Post New Answer View All Answers
what are the advantages of crm ?
Friends I have cleared all the rounds except Client round. Any body tell me what is that round? And what should I prepare for that.
what are you planning on your next b'day/what have you planned on your next b'day ..??
Describe a situation in which you inspired trust and respect in your team.
Create an email to the customer for the damaged mobile phone... what is the answer req. in this mail
what is semi technical process?
how u spend your last weekend???
hi i went for a walk to hsbc(call center) and i attended to written and telephonic round and next i have to face avp round what type of questions i have to face in that round please sujjest me
actually what is the working of a call center? what is the method of process and how do they get source?
Please tell me how many rounds will be there for apollo health streat IT? It is mentioned that they will ask about sql so tell me what type of questions they will ask?
Had you thought of leaving your present position before? If yes, what do you think held you there
what are the job responsibilitits of a quality analyst in a call center? or what are the job roles of a quality analist in a call center?
CAN ANY ONE TELL ME , IS THERE ANY BPO SIFT BETWEEN 2AM TO 9AM
Why do you think customer service is most important? ( elaborate your thoughts logically with critical analysis for the assessment)
Where have you worked before? : bpo
