HOW TO IMPROVE THE ICF AND FCR SCORE OF AGENTS IN URGENT
BASIC IN BPO SECTOR
We can improve IcF by interacting with customer's their
different types of queries related questions with a valid
resolution. For examples if a customer ask abt product
related quaries, or complains & Agent Give his best efforts
to solve his or her quaries or complain then he improve His
Icf as well as Fcr day by day--But the main things is that
an Agent not get tempered to cust or irited to customer.At
1st An agent will try to understand what's he ask to Agent &
what was his actual requirment's from An agent.
Is This Answer Correct ? | 2 Yes | 1 No |
How was your yestarday?
Why do you want join B.P.O’s.
what is team work
10 Answers Capita India Pvt Ltd, Capital IQ, Ethio Telecom, Pharma, Vodafone,
what is the toughest thing you hav had to do professionaly?
how to open my email , if i open it my username and password are not matched like that it says pls solve my problem immediately?
How would you teach an old lady to fix her dwindling internet connection?
tell me about ur state??
WHAT IS BPO ?
10 Answers Aegis, HCL, iEnergizer,
Can you share with us your experiences from the last job?
What was the difficult days in your life ? please elaborate
why are you want to join call centre. Don't say the same anwers, its a growing indresty....so on. Give me different anwers.
Friends I have cleared all the rounds except Client round. Any body tell me what is that round? And what should I prepare for that.