Answer / vijayaprakash.p

To differentiate between this two definition you should
make difference between term incident and defect because,
they appear same according to sentence formation wise but
if you read the definition of term incident and defect you
will be able to make out the difference.


Incident – Any event occurring that requires investigation
Problem = Defect – A flaw in a component or system that can
cause the component or system to fail to perform its
required function.


incident management / problem management is nothing
but "The process of recognizing, investigating, taking
action & disposing of incidents/problem."


I hope this will clear your doubt.

Answer / nachiketa

According to "Foundation of Software Testing" by D Graham,Erik Van,Rex,Isabel

Incident= Any event occurring that requires investigation.

Defect= Any flaw in a component/system that can cause a component/system to fail to perform its required functionality.

Answer / jon

In ITIL terms an incident is a loss or reduction in service to the customer. This could be that the service isn't working or can't be accessed, has done something wrong or is not performing to the agreed specification.

A defect (or 'problem' in ITIL) is the underlying cause of an incident.

For example if my website crashes whenever a particular page is called then this is a defect (or problem). Each instance of this happening is an incident.

Answer / nile

An incident report describes some situation, behavior or
event that occurred during testing that requires further
investigation. (Ref. IEEE 829)

Answer / syed ibrahim

Incident is an event that has occurred that causes or may cause an interruption to, or a reduction in, the
quality of that service/use of the product, defect is the cause/root cause for an incident to have occurred.

Answer / jithin t panicker

Its can be termed like this;

Incident: When you come accross an application error in a web page (Due to some internal server problem), but you logges a defect, which was addressed by a developer on the next day and commented that its working fine, now you go back and see the same but working fine at that time. This is purely refered as Incident, do remember that provide proper screen shot, video shot or any mean to prove the happenings.

Defect: Is one that def occuring when a functionality is not working properly or as expected.

Answer / jlopez

Incident:  the 'system' is having problems working as designed

Defect: the 'system' is working as designed but not as intended

Answer / aru

Incident - Product delivered to customer and he reported an
issue in the application.

Defect - Issue found during testing phase by QA team and it
was logged.

Answer / saff5005

i am guessing plz correct me if i amwrong

i feel incident is unexpected component failure due

defect is as we know deviation from the requirment

Answer / swapna

when a work product is delivered to a customer and during
the maintenance pillar if any thing is found wrong that is
registered as an incident

When a work product is delivereda nd during the test phase
if any part goes wrong then it is a defect

test measurment techniques

0 Answers  

Can anyone give me the example of 1. High severity & low Priority bug 2. Low Severity and High Priority bug 3. High Severity and High priority bug

2 Answers   GXS,

Hi Friends, What are the steps involved in STLC

16 Answers   Polaris,

if we ve 1000 test cases to run and we ve no time and we dnt wanna use automation tool how we will complete testing in time constrant plz do answer

7 Answers   Nexus Technologies,

What are the advantages of Manual Testing?

3 Answers  

What is difference between http and https

5 Answers   AZTEC,

special bug you posted in your project

3 Answers   HCL,

Hi friends, Intw qs : 1.wat wil a tester do if the developer rejects or doesnt accept the bug u report. thou u try to shw the snap shots wat would b ur next step 2. wat are the quality factors ...explain Cost of quality 3. Wat is root cause analysis : Explain fisher model regds, swati

2 Answers   McAfee,

what is positive and negative testing explian with example?

11 Answers   Accenture, Qutesys, Sabic,

Hi...What is Test design and Test data management in Test plan Document?

1 Answers   e Cognosys,

Apart from integrating testing,what a test engineer will do in system testing?

4 Answers   IBM,

As i know Tester must hv to submit the test cases, test report, bug report,test results to his/her manager. So i question is What we write in test report and what else document we hv to submit to the Pm/TL.

2 Answers