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What is the difference between Incident and Defect.
Anybody can answer it. Thanks in advance.
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Answer Posted / syed ibrahim
Incident is an event that has occurred that causes or may cause an interruption to, or a reduction in, the
quality of that service/use of the product, defect is the cause/root cause for an incident to have occurred.
| Is This Answer Correct ? | 6 Yes | 8 No |
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