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What is the difference between Incident and Defect.
Anybody can answer it. Thanks in advance.


Answer Posted / syed ibrahim

Incident is an event that has occurred that causes or may cause an interruption to, or a reduction in, the
quality of that service/use of the product, defect is the cause/root cause for an incident to have occurred.

Is This Answer Correct ?    6 Yes 8 No



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